Requisition ID:

934129\nStore #: T048\n

Position:

Patient Care Coordinator\n

Total Rewards:

Benefits/Incentive Information Triangle Visions Optometry as provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development. Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone. Our Practice is a part of TeamVision, a Management Service Organization withinEssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.

Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.

GENERAL FUNCTION

This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES & RESPONSIBILITIES

Greets patients without delay.\nPromptly answers the telephone in a friendly and courteous manner.\nOptimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.\nKeeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.\nFacilitates reminder calls to patients for appointment confirmation and order pickup notification.\nRecords and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.\nMaintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.\nProtects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.\nDetermines both medical and vision insurance eligibilty in accordance with patients current plan coverage.\nEnsures all office systems are maintained.\nMaintains a safe working environment for all team members and patients.\nMaintains operations by following policies and procedures, reporting needed changes.\nContributes to team effort by accomplishing related tasks as needed.\nWorks weekends and evenings in support of the business needs (varies by location).\nAdheres to attendance and daily time keeping requirements.\nAdheres to all company policies and procedures.\nConsistently maintains proper dress code.\nPerforms other administrative responsibilities as assinged by Practice Manager or as business needs.

BASIC QUALIFICATIONS

High School graduate or equivalent\n2+ years of office experience in a healthcare setting\nStrong customer service skills (internal and external)\nStrong communicator and listener\nProblem solving ability\nOrganization skills

PREFERRED QUALIFICATIONS

Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications\nBasic knowledge of services, products, vision insurance plans/coverage and office operations\nStrong interpersonal skills This posting is for an existing vacancy within our business.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer. 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