Patient Relations Coordinator

Patient Relations Coordinator AFC Urgent Care - 2.2 Chattanooga, TN Job Details Full-time $15 - $17 an hour 11 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Computer operation Medical documentation Customer service Computer literacy High school diploma or GED Medical administrative support Computer skills Patient interaction Clerical experience Full Job Description To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Essential Duties and Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards. Register patients, update patient records, and verify insurance accurately and timely Follow company procedures related to workers' compensation and occupational medicine patients Determine, collect and process patient payments and address collection and billing issues Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests Balance daily patient charges (cash, check, credit cards) against system reports Complete closing procedures by preparing closing documentation and submitting required reports Prepare, sign, and drop the deposit in the safe on a nightly basis Complete cash control procedures and secure financial assets Maintain complete and accurate documentation. Maintain office supplies Observe safety and security procedures; promote a safe and pleasant work environment Report potentially unsafe conditions to management Regular attendance to ensure efficient clinic operations Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone voice. Tactful interpersonal relationships.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Computer Skills:

1 year (Preferred)

Work Location:

In person