Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

SOUTHERN SPORTS MEDICINE PARTNERS LLC

Referral Coordinator-Outbound

Pay: Not specified

Posted: 6 weeks ago

Location: Jackson, TN (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/17/2026

Career Insights for Clinical Coordinator

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Tennessee data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Clinical Coordinator coordinates operations and oversees medical assisting staff in a clinic or medical department. Responsibilities include supervision of day-to-day operations, management of business aspects, HR duties within the team.

$67,901 / year median in Tennessee

+17% projected growth

Explore Career

Job Description

SUMMARY:

The Referral Coordinator - Outbound is responsible for managing all outgoing referrals and medical records requests for patients who require additional care or services outside of PartnerCare. This includes coordinating referrals to specialists, imaging facilities, physical therapy, or other external providers. The role ensures continuity of care by facilitating timely referrals, exchange of clinical information, and communicating effectively with patients and external offices.

KEY RESPONSIBILITIES

REFERRAL

PROCESSING & TRACKING

Initiate and document outbound referrals as ordered by PartnerCare providers. Accurately input referral data into the EMR and ensure proper coding and documentation. Track referral status and follow up with external offices to confirm appointment scheduling and patient compliance. Update EMR with referral or order status, authorization numbers, and expiration dates as applicable. Respond to requests for patient medical records, sharing timely information to help progress patients' treatment plans.

PATIENT SUPPORT

Contact patients to inform them of referral details and next steps. Provide guidance on navigating referred services (e.g., imaging centers, specialists). Address patient questions and coordinate logistics to minimize delays.

COMMUNICATION & COLLABORATION

Liaise with external offices and provider groups to ensure seamless referral handoffs. Partner with clinical teams to confirm the accuracy of referral orders and urgency. Escalate any issues or delays to appropriate clinical or administrative staff.

PROFESSIONAL QUALIFICATIONS

High school diploma or equivalent required; associate degree or healthcare training a plus. 1-2 years of experience in a healthcare referral, scheduling, or front office coordination role. Working knowledge of insurance requirements and prior authorization protocols. Strong communication, customer service, and organizational skills. Experience with electronic medical records (eCW preferred). Ability to multitask while maintaining accuracy and attention to detail.