Insurance Verification Coordinator

Insurance Verification Coordinator Sleep Centers of Middle Tennessee - 3.0 Murfreesboro, TN Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Medical documentation Medical office experience Medical scheduling Task prioritization Organizational skills Patient interaction Typing Full Job Description Role Expectations for Insurance Verification Coordinator Version 05.2026

Role Summary:

The Insurance Verification Coordinator is responsible for coordinating PAP orders from insurance verification through patient scheduling while providing excellent customer service and patient education throughout the process.

Key Responsibilities:

• Verify insurance coverage and confirm in-network benefits for PAP orders
• Obtain prior authorizations when required
• Review deductible and out-of-pocket information for patient responsibility
• Create and review patient estimates within the system
• Explain insurance billing and machine rental/purchase processes to patients in an easy-to-understand manner
• Collect patient payments and document appropriately
• Schedule PAP setup appointments
• Answer inbound calls and place outbound calls to patients and insurance companies
• Provide basic education regarding PAP equipment, masks, and therapy expectations
• Maintain accurate documentation within company systems
• Collaborate with team members to ensure timely processing of patient orders and positive patient experiences Other general expectations of the role:
• Carefully adhere to HIPAA standards and procedures to ensure the privacy and confidentiality of our patients' personal and medical information in every interaction.
• Understand and practice regulatory standards and organization policies and procedures including but not limited to: OSHA, infection control, and patient care policies and procedures.
• Expected hours are Mon - Fri 8:00 am to 5:00 pm.
• Return all patient telephone encounters within 24 hours of the entry time of the encounter
• Return all internal telephone encounters to ensure peers receive timely responses to requests.

Adherence to

Core Values:

• Demonstrate commitment: Display loyalty and commitment to help team members, patients, and referring providers achieve the best outcomes
• Display relational empathy: Understand that relationships thrive with effective communication through active listening, putting ourselves in other's shoes, and authentic caring about others' success

Win-Win-Win:

Do great things together as a team, not as an individual. Ensure that each of your action is in the best interest of or patients, our people, and our practice.

Embrace and Drive Change:

There's always a better way-and we won't rest till we find it. We know that all growth requires change. Actively commit to transforming the field of sleep medicine for the good of our patients and team members. Embrace and drive change personal change to adapt and grow with practice.

Experience:

Medical preferred, Knowledge of PAP equipment, Comfortable working with multiple systems and managing a high-volume workload, Strong attention to detail and organizational skills Physical requirements: Sitting or standing for long periods of time Light object lifting/moving, up to 20 pounds Additional Essential Skills Proven and advanced use of technology including and not limited to Dual computer screen processing, eClinicalWorks, Bonafide, Niko, Voice over IP Phone system (softphone), Microsoft suite of products (Outlook, Teams, OneDrive) Communication - advanced written, typing, verbal and listening communication skills. Ability to function confidently and thrive in a fast-paced, highly dynamic work environment. Priority management - Able to perform a variety of tasks; often changing from one task to another without loss of effectiveness or composure and be able to perform under stressful conditions when presented with multiple requests in a short time. Experience Prior experience working in a medical office environment is highly preferred. Strong understanding of managed care plans, medical terminology, and medical records management. Familiarity with insurance verification procedures, including the use of electronic health record (EHR) systems and insurance portals. Knowledge of HIPAA regulations to ensure patient privacy and data security are upheld at all times.

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person