Patient Coordinator Hara Center Murfreesboro, TN Job Details Full-time $18 - $23 an hour 5 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Google Workspace Patient scheduling systems Practice management software Filing Administrative experience High school diploma or GED Attention to detail Organizational skills Dental office experience Productivity software Full Job Description Job Title Patient Coordinator Reports To Clinic Owner / Managing Provider Location Murfreesboro, TN (on-site) Employment Type Full-Time, Hourly Clinic Hours M-F, 8:00 AM - 4:00 PM Position Summary The Patient Coordinator is the front-facing hub of the clinic, responsible for the front desk, patient scheduling, and coordinating patient payments. This role ensures a smooth, welcoming patient experience from the moment of first contact through checkout, and works closely with the clinical team to support a growing functional medicine practice. Key Responsibilities Front Desk & Patient Experience Greet patients warmly and manage check-in/check-out for all appointments. Answer, screen, and route incoming phone calls, voicemails, and emails promptly and professionally. Maintain a clean, organized, and welcoming reception and waiting area. Collect and verify patient demographic and consent information at each visit. Address patient questions and concerns, escalating clinical matters to the appropriate provider. Manage patient intake paperwork and ensure required forms are completed prior to visits. Scheduling Manage the daily and weekly provider schedule in the EMR/practice management system, optimizing for patient flow and minimal gaps. Book, confirm, reschedule, and follow up on appointments; send appointment reminders. Coordinate new patient onboarding, including scheduling intake visits and required lab work. Track and manage patient recalls, follow-up visits, and no-show/cancellation policies. Coordinate provider availability, time-off requests, and schedule changes with the clinical team. Payment Coordination Collect payment and outstanding balances at time of service. Coordinate accurate processing of patient payments and issue receipts. Apply sales tax rules correctly to taxable products/services. Practice Support Maintain and troubleshoot basic front-office technology (EMR, phone system, card readers, printers) and escalate issues to IT/vendor support as needed. Train additional front-desk staff as the practice grows; assign daily tasks and monitor performance. Maintain organized digital and physical filing systems for patient, financial, and operational records. Support the clinic owner with special projects, reporting, and process improvement initiatives. Qualifications Required High school diploma or equivalent; Associate's degree or relevant certification preferred. 2+ years of experience in a medical, dental, or wellness office front desk or administrative role. Proficiency with EMR/practice management software and standard office software (Microsoft Office/Google Workspace). Strong organizational skills and the ability to multitask in a fast-paced clinical environment. Excellent verbal and written communication skills and a patient-first, professional demeanor. Preferred Familiarity with functional medicine, integrative health, or concierge-style practice models. Familiarity with HIPAA compliance requirements and healthcare office regulations in Tennessee. Key Competencies Patient-Centered Service — creates a warm, professional first impression for every patient. Attention to Detail — accurately manages scheduling and billing documentation. Discretion & Confidentiality — handles protected health and financial information responsibly. Problem-Solving — resolves scheduling conflicts, billing issues, and day-to-day operational challenges independently. Adaptability — thrives in a growing, evolving practice and is comfortable with new systems and processes. Work Environment & Physical Requirements On-site position in a clinical office setting in Murfreesboro, TN. Primarily seated desk work with regular use of computer, phone, and office equipment. Occasional light lifting (supply deliveries, up to 20 lbs). Standard clinic business hours; occasional early/late scheduling to accommodate patient needs. Compensation & Benefits Compensation is commensurate with experience. Specific hourly range to be determined by the clinic owner and defined in the final offer letter. Health insurance plans (medical, dental, vision, and HSA). 401(k). Competitive PTO. Paid holidays. This job description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required, and may be updated as the practice grows.

Pay:

$18.00 - $23.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person