Dental Patient Care Coordinator

• We are looking for a Patient Care Coordinator to join our team!
• Affordable Dentures & Implants is an
• opportunity to do what
• you•love and get paid to do it!

You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year.

• JOB PURPOSE

• The Patient Care Coordinator creates a welcoming and professional first impression for patients by managing check-in, scheduling, and insurance verification with empathy and accuracy. This role ensures smooth daily operations through organized record-keeping, timely communication, and precise financial processes, supporting both patient care and office efficiency.

• ESSENTIAL FUNCTIONS

• + Greet patients professionally and manage check-in and check-out processes.

+ Schedule, confirm, and reschedule appointments via phone and in-office. + Verify insurance coverage, enter accurate patient information, and escalate complex issues when needed. + Prepare and enter treatment plans and provide basic patient education on next steps. + Collect payments at time of service and ensure accurate end-of-day reconciliation. + Explain financing options and refunds. + Maintain accounts receivable (A/R) collections and follow-through. + Answer phones, direct calls, and manage voicemail in a timely manner. + Maintain accuracy of patient records and consent forms. + Escalate technical or compliance issues as necessary.

• GENERAL KNOWLEDGE, SKILLS & ABILITIES

• + Excellent communication and interpersonal skills.

+ Basic knowledge of scheduling and insurance verification. + Ability to multitask in busy office environments. + Strong attention to detail, accuracy, and organization. + Professional, empathetic demeanor with patients. + Willingness to learn new systems and processes. + Demonstrated ability to maintain patient satisfaction while resolving escalations.

• Educational Requirements:

• + High school diploma or equivalent required. + Customer service or healthcare front office experience preferred. + Training in insurance verification or dental and/or healthcare software a plus. + Bilingual preferred but not required. \#ADIaux
• Job Details
• Pay Type
• Hourly
• Job Category
• Practice Staff