CARE CONNECTION & CONVERSION OPERATIONS LEAD

Overview:

Imaging & Interventional Specialists and El Paso Vein Doc are seeking a highly organized, bilingual operations leader to oversee patient scheduling, callback management, patient conversion, and front-end workflow operations. This is NOT a traditional scheduler position. We are looking for someone with strong leadership, communication, and training ability who can supervise and coach a patient scheduling/callback team while helping implement and manage our evolving ClinicBrain workflow system. The ideal candidate has experience in:

• call center supervision
• patient navigation
• medical scheduling operations
• customer service leadership
• team training and accountability

Primary Responsibilities:

• Supervise and train scheduling/callback staff
• Manage patient callback and follow-up workflows
• Monitor no-show recovery and unscheduled patient pipelines
• Improve patient conversion rates for vein and embolization procedures
• Coach staff on phone communication and patient engagement
• Ensure timely follow-up and workflow accountability
• Audit dashboards, queues, and task completion
• Help implement and maintain ClinicBrain operational workflows
• Coordinate with physicians, APPs, front office staff, and management
• Identify bottlenecks and improve operational efficiency
• Maintain high-quality patient experience and communication

Qualifications:

• Prior leadership or supervisory experience preferred
• Experience in medical scheduling, patient navigation, call center operations, or healthcare customer service preferred
• Strong organizational and multitasking skills
• Excellent communication and leadership ability
• Comfortable using technology, dashboards, and workflow systems
• Strong accountability and follow-through
• Professional and calm under pressure

Requirements:

• Bilingual English/Spanish

REQUIRED

• Strong phone communication skills
• Leadership and coaching mindset
• Detail-oriented and process-driven
• Ability to manage multiple moving workflows simultaneously

Preferred Background:

• Call center supervisor/trainer
• Medical office operations lead
• Patient access supervisor
• Healthcare customer experience management
• High-touch scheduling/conversion environment

What We Value:

• Leadership
• Accountability
• Patient-centered communication
• Team development
• Operational discipline
• Continuous improvement This role is ideal for someone who enjoys building systems, leading teams, improving workflows, and helping patients move successfully through care.

Pay:

$16.00

• $18.

00 per hour

Benefits:

Health insurance Paid time off Retirement plan

Language:

Spanish/English (Required)

Work Location:

In person