Patient Logistics Coordinator-PRN

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Job Summary:

The Patient Logistics Coordinator in the Regional Transfer Center is responsible for managing regional transfers and referrals from outlying regional healthcare facilities through a recorded phone line system Reports to: Director of Patient Placement Center, Supervisor of Regional Transfer Center Job Specific Responsibilities Daily assignments may include but are not limited to:

• Document and monitor all regional transfer requests for admission, including complete and precise documentation of all events and issues related to the transfer request
• Follow all EMTALA requirements for incoming transfers
• Connect appropriate physicians through a recorded line, utilizing the Amion system for obtaining the appropriate physician on call
• Must have knowledge of patient medical conditions/treatment options to select the most appropriate physician/service for acceptance or consult
• Follow up on outstanding issues related to any open transfers; including information regarding active or inactive pending transfers during shift change report
• Professionally and effectively manage multiple phone lines and transfer requests
• All other related assigned duties Education and Experience
• High School Diploma or GED
• +1 year of demonstrated use of basic medical terminology Required Licensures/Certifications/Registrations N/A Skills and Abilities
• Working knowledge of Microsoft Excel, Amion, Teletracking
• Effective communicator and problem solver
• Excellent organizational skills with attention to details
• Must be able to adapt to changes in workload and possess flexibility when faced with interruptions Interaction with Other Departments and Other Relationships This role will interact closely with Patient Placement Center personnel, medical staff, regional facilities and other hospital departments Physical Capabilities Work involves prolonged sitting.

Near visual acuity and good hearing are essential. Must be able to speak and hear through a headset. Environmental/Working Conditions This position works in a well-lighted, temperature -controlled environment. Work is performed in a low- risk area for exposure to blood borne pathogens and other biowaste hazards. This position requires working in close proximity to other employees Direct Reports N/A UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Request for accommodations in the hire process should be directed to UMC Human Resources.

Benefits:

Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards:

Vision:

To Serve Our Patients in the Best Teaching Hospital in the

Country Mission Statement:

Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow's healthcare professionals.

Standards of Excellence:

Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only

BICU DNV

accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by

Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards:

Culture:

Service is

Our Passion Vision:

The best place to work and the best place to receive healthcare.

Mission Statement:

To improve the quality of life for our community by providing the best patient experience for every patient.

Standards:

Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations - private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as "One of the Best Places to Work in Texas" by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates