Patient Care Coordinator

Patient Care Coordinator Killeen Family Dentistry - 3.0 Killeen, TX Job Details Full-time 17 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Referral program Qualifications Foreign language proficiency Phone communication Practice management software Dental insurance Medicaid health insurance Dentrix Medicaid Telephone systems Multi-line phone systems Patient education Office phone management

Full Job Description Overview:

We are seeking a high-energy, bilingual Dental Patient Coordinator to join our fast-paced dental team. The ideal candidate possesses a passion for patient care, excellent customer service skills, and thrives while multitasking. You must be comfortable managing multi-line phones, navigating Dentrix software, verifying insurance, and explaining treatment plans to patients. Schedule Full-time Monday - Friday Benefits and Perks Competitive pay based on experience, plus bonus opportunities Medical, dental, vision, and life insurance PTO and paid holidays Traditional and Roth 401(k) options Referral bonus program Occasional team lunches

Responsibilities Patient Relations & Communication Welcome Patients:

Provide a warm, high-energy greeting to every patient entering the practice

Phone Management:

Answer multi-line phones enthusiastically, route calls, and schedule appointments

Customer Service:

Resolve patient inquiries with empathy, professionalism, and a patient-first mindset

Insurance & Billing Administration Insurance Verification:

Verify coverage for commercial PPO plans and Texas Medicaid programs (e.g., MCNA, DentaQuest)

Pre-authorizations:

Submit, track, and follow up on dental pre-authorizations to ensure timely approvals

Dentrix Management:

Maintain accurate, up-to-date patient records, schedules, and ledgers in

Dentrix Treatment Coordination Plan Presentations:

Clearly explain diagnosed treatment plans, phases, and scheduling timelines to patients

Financial Agreements:

Break down out-of-pocket costs, copays, and available payment options (e.g., CareCredit)

Closing Cases:

Answer patient questions confidently to secure commitment and book treatment appointments

Qualifications & Skills Required Experience Software:

Minimum 2 years of hands-on experience using Dentrix software

Insurance:

Proven familiarity with PPO insurance breakdowns and Texas Medicaid processing

Language:

Professional fluency in both English and Spanish (written and spoken)

Core Competencies Multitasking:

Ability to check in patients, answer phones, and process paperwork simultaneously

High Energy:

A vibrant, positive attitude that uplifts patients and coworkers alike

Communication:

Exceptional phone etiquette and comfort discussing large financial balances

Detail-Oriented:

Precision in inputting insurance data and tracking pre-authorizations INDHRFO02