Position Title:

Patient Care Coordinator

• Front Desk Reports to: Front Office Operations Manager

POSITION PURPOSE A

non-exempt medical office position responsible for maintaining the front office and representing the practice with professionalism. This position requires multi-tasking, prioritizing efficiently, handling patient requests, placing outbound calls to patients, and handling all administrative tasks with a positive attitude (to include patient check-in, check-out, collecting payments, and answering telephones when needed).

DUTIES AND RESPONSIBILITIES CHECK IN & OUT

• Greet and check patients in upon arrival
• Present forms to be filled out, provide any assistance needed by patient
• Copy driver's license and both sides of insurance cards
• Enter demographic information into PM for new patients
• Activate patient portal to meet MIPS requirements
• Provide copy of Practice Financial Policy to patient for reading and signature. Assist the patient in understanding of the financial policy. Explain rules of patient's insurance plan when necessary.
• Check demographic information with established patients and enters any changes in PM software
• Make follow up appointments according to charge slip
• Give handouts to patients as needed for more information on procedures if one is to be scheduled
• Collect any fees due via PM. This includes copays and deductibles for patients for whom insurance will be filed, and total cost of the visit for those who will file their own claims and those who have had non covered services rendered. EMAILS
• Return patient emails promptly
• Include your professional office signature
• Follow HIPAA policy when emailing patients

TELEPHONES

• Answer phone by third ring "Thank you for calling Texas Dermatology, this is Mary, how may I help you."
• Triage patient phone calls
• please see phone tree diagram
• Return patient calls & emails as directed via shifts
• Enter demographic information into PM
• new patients including address, phone, email & referring provider if any
• Verify existing patient information in PM
• all demographic & insurance information OTHER Treat all patients with respect, is polite and professional, and keep patients informed of any delays in being seen Always maintain patient privacy Maintain orderliness of reception room throughout the day, paying attention to the neatness of magazines and removing items discarded by patients Create a system for inventorying and ordering office supplies, fax, copy, and printer supplies and toners, and charts and related supplies Assist in the training of new Front Desk employees Handle mail and courier reports as directed by the manager and/or physician Additional duties as assigned by the practice manager or the physician(s)

PHYSICAL/MENTAL DEMANDS

Varied activities including standing, walking, reaching, bending and lifting. Requires full range of body motion including handling of patients, manual and finger dexterity and eye-hand coordination. Must have the skills to be able to use a variety of office equipment successfully. Must be able to handle stressful situations. Must possess mental acuity for attention to accuracy and detail. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. By signing below, I accept the position as listed above.

Job Type:

Part-time Pay:

$17.00

• $19.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person