Front Desk Concierge / Patient Experience Coordinator

We are a growing luxury aesthetic surgery practice seeking a highly organized, polished, emotionally intelligent Front Desk Concierge to join our team. This is not a traditional front desk role. This position functions as the right hand to the Practice Manager in helping create, maintain, and elevate the patient experience from beginning to end. We are looking for someone with an executive assistant mentality — someone who is proactive, attentive to detail, highly organized, and naturally takes pride in creating structure, flow, and excellence within the practice. Our ideal candidate understands that luxury patient care lives in the details. The front desk serves as the central hub of the practice and plays a major role in shaping each patient's overall experience. This role is ideal for someone who genuinely enjoys creating a calm, welcoming, elevated environment while also helping support daily clinic operations at a high level. What This Role Looks Like You will be the first impression of our practice — both in person and over the phone. You'll help guide patients through a concierge-style experience while supporting the overall flow, organization, and professionalism of the clinic. This role requires someone who can: Stay calm, organized, and solution-oriented in a fast-paced environment Anticipate needs before being asked Handle sensitive conversations with professionalism and emotional intelligence Maintain a polished, luxury-level patient experience at all times Communicate clearly and confidently Pivot quickly while maintaining attention to detail Work collaboratively with providers, management, and clinical staff Help maintain structure, consistency, and elevated standards throughout the practice Responsibilities Answer incoming calls and assist patients with scheduling and questions Maintain smooth front office flow throughout the day Check patients in and out accurately and efficiently Collect payments and maintain financial accuracy Coordinate patient paperwork, digital forms, and communication Assist the Practice Manager with patient experience and operational tasks Maintain cleanliness, organization, and elevated presentation standards throughout the front office Help create a warm, calm, and luxury atmosphere for every patient interaction Appearance & Professionalism Because we are a luxury aesthetic practice, professional presentation and consistency are extremely important in this role.

Candidates should consistently maintain:

Polished and professional hair, makeup, and grooming Clean, elevated, and professional dress standards Strong personal hygiene and attention to detail A poised, warm, and professional demeanor We are looking for someone who naturally takes pride in their appearance, professionalism, and environment. What Success Looks Like In This Role The individuals who thrive in this position are naturally proactive, dependable, polished, and detail-oriented. They take pride in creating exceptional experiences for patients while helping maintain organization, professionalism, and consistency throughout the practice. Success in this role looks like someone who: Takes ownership and initiative Communicates with professionalism, compassion, and confidence Maintains composure in a fast-paced environment Pays close attention to detail and follows through consistently Understands the importance of punctuality, reliability, and accountability Takes pride in creating an elevated patient experience Thrives in a collaborative, high-standard environment Is growth-minded, coachable, and solution-oriented Values professionalism, discretion, and team support Because this role is essential to patient flow and clinic operations, consistency and reliability are extremely important. We are a close-knit team, and attendance plays a major role in maintaining the level of patient care and professionalism we strive to provide every day. Experience Preferred Experience in aesthetics, plastic surgery, med spa, wellness, hospitality, or luxury customer service preferred Experience with scheduling software or EMR systems is a plus Executive assistant or high-level administrative support experience is highly valued Sales confidence and patient coordination experience strongly preferred Please submit your resume and best selfie / headshot, along with a short paragraph explaining why you feel you'd be a great fit for this role and what interests you about working in aesthetics and patient experience.

Pay:

$20.00 - $21.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Experience:

Customer service: 2 years (Required)

Language:

Spanish (Preferred)

Location:

Southlake, TX 76092 (Preferred) Ability to

Commute:

Southlake, TX 76092 (Required)

Work Location:

In person