New Patient Coordinator and Social Media Coordinator

New Patient Coordinator and Social Media Coordinator Dynamic Life Health Center Southlake, TX Job Details Full-time $20 - $22 an hour Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Patient scheduling systems Customer relationship building Electronic health records (EHR) management Sales Social media management Medical office experience Sales experience within healthcare Medical scheduling Administrative experience High school diploma or GED Medical administrative support Medical records Healthcare privacy protection Increasing sales revenue Customer relationship management Health information regulatory compliance EMR systems Meeting or exceeding sales goals Marketing analytics Health information management CRM system proficiency Care coordination Technical Proficiency Marketing Full Job Description Job Description Join one of the leading, well-established functional medicine practices in the DFW area. Dynamic Life Health Center is a private, self-pay practice with one physician and one physician assistant, focused on identifying and addressing the root causes of illness through advanced diagnostic testing and a personalized approach to care. We are seeking a dynamic, detail-oriented New Patient Coordinator & Social Media Coordinator to support practice growth and provide an exceptional first impression to prospective patients. This role serves as the bridge between initial inquiry and long-term patient relationships, guiding individuals through the onboarding process with professionalism, clarity, and care. The ideal candidate is personable, organized, and technology proficient, with strong communication skills and the ability to build trust. They are primarily responsible for converting inquiries into scheduled new patient appointments while also managing social media engagement, marketing materials, and coordination of in-house and community outreach initiatives. Key Responsibilities New Patient Coordinator/Lead Conversion Respond promptly to all prospective patient inquiries across our website-integrated Customer Relationship Management system (CRM), phone, email, text, and online platforms, providing timely follow-up and managing communication pipelines and nurture campaigns. Educate all prospective patients on practice philosophy, services, pricing, and care processes to support conversion of inquiries into scheduled appointments. Maintain and update our website-integrated Customer Relationship Management system (CRM) with accurate prospective new patient and lead information, ensuring compliance with HIPAA guidelines. Manage and track the full onboarding process for prospective patients, including appointment scheduling (CRM and EMR systems), intake forms, medical records collection, and payment processing. Ensure a smooth and seamless patient experience from initial contact through the first office visit. Generate reports on lead sources, conversions, and engagement metrics. Provides general administrative and front office support as needed. Social Media & Marketing Manage, create, and publish social media content across platforms (e.g., Instagram, Facebook), including audience engagement through timely responses to messages, comments, and community interaction to support brand visibility and growth. Work alongside our external marketing company in planning and executing social media strategies. Monitor performance metrics and recommend strategies. Oversee online reputation management, including monitoring, tracking and responding to reviews. Manage in-office marketing materials, campaigns, and promotions, and lead the coordination and execution of community and in-house events and initiatives. Qualifications 2+ years of experience in customer service and sales, with a proven ability to meet performance goals and confidently communicate pricing and service value to prospective patients. 2+ years of experience in new patient scheduling and coordination in a healthcare setting. 2+ years of experience in marketing, including social media management, content creation, analytics, and community/in-office outreach events and promotions. Experience with CRM and EMR systems and handling confidential and protected health information in compliance with privacy standards. Strong computer skills, including proficiency in Microsoft Word and Excel, with excellent written and verbal communication skills and strong interpersonal abilities. Highly organized with strong attention to detail and multitasking ability; demonstrates reliability, punctuality, consistent attendance, and a professional appearance, with willingness to collaborate across administrative and clinical teams. Functional medicine knowledge is preferred but not required. High school diploma or equivalent required. Location and Schedule

IN-PERSON ONLY

position based in Southlake, TX Full-time, Monday-Friday, 9:00 AM-5:30 PM Compensation $20.00-$22.00 per hour, based on experience, with potential for increases based on performance. Benefits Medical, dental, and vision plans available Paid time off (PTO) Paid holidays Paid birthday off Discount on services and products If you or someone you know meets this profile, please respond with a cover letter, resume, and at three references with direct contact number. All references must be professional references from former supervisors, managers, or physician employers and may not be related to the applicant.

Pay:

$20.00 - $22.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Are you familiar with Functional Medicine? Role is primarily new patient sales coordination/lead conversion. A strong background in sales/closing (non-retail) is highly preferred, specifically the ability to convert phone, website, CRM, and social media inquiries into scheduled patients. Experience in medical field is ideal but candidates with a proven track record in closing sales will be considered. This is a fully in-person position (NOT remote or hybrid). Are you able to reliably commute to Southlake, TX each day for work? Clarify location if it does not show local DFW area. Do you have prior experience with new patient scheduling in a medical clinic, dental office, or wellness center listed on your resume?

Experience:

Sales:

2 years (Required) Customer relationship management: 2 years (Required) Social media management: 2 years (Required) Medical scheduling: 2 years (Required)

Work Location:

In person