Job Description
Hospital Care Management Manager Intermountain Healthcare - 3.7 Salt Lake City, UT Job Details Full-time $50.97 - $78.69 an hour 2 hours ago Qualifications Managing patients as a clinical case manager
Full Job Description Job Description:
The Manager of Care Management II leads and collaborates with care management operations across utilization review, acute and emergency department care, and ambulatory/community settings, ensuring alignment with broader system-level strategies. This role oversees multiple disciplines at various care sites within a market or region, working collaboratively with medical staff, nursing, clinical, and revenue cycle leaders to optimize patient care and financial performance. Responsible for managing departmental services, including social work and complex care planning, transitions of care, and utilization management. The position ensures compliance with state, national, and regulatory requirements while fostering workforce development. The manager plays a crucial role in shaping enterprise-wide strategies to deliver safe, high-quality, patient-centered, and equitable care. Additionally, this role may require travel to various locations for operational oversight and leadership support. Scope:
Manages a department with operations primarily 24/7 (requiring overnight and non-traditional hours of support for escalations). Oversees operations related to staffing, escalations, barrier triage, and coordination with compliance and legal teams to support care delivery. Job Specifics Pay Range:
$ 50.97 - $78.69 Exempt Benefits Eligible:
Yes FTE:
Full time Shift:
8:30am - 5:00pm. Requires 24-hour and weekend leadership accountability for operations in the Emergency Departments and Acute hospital units which may require onsite support for escalations. Click learn about additional Intermountain benefits REQUIRED
RN or LCSW LICENSURE
Location:
LDS hospital, requires travel to Riverton and Alta View hospitals to support Care Management operations. Essential Functions Leadership & Operations:
Oversees care management, ensure daily efficiency in operations and staffing, allocate resources, and contribute to executive decisions. Financial & Operational Management:
Supports budgeting, revenue cycle processes, and compliance with financial goals. Employee Engagement & Development:
Leads hiring, training, retention, and performance evaluation while fostering professionalism. Clinical Excellence:
Ensures patient safety, quality care, compliance, and best-practice collaboration. Patient Experience & Advocacy:
Drives patient satisfaction programs and mentor staff in service excellence. System-Wide Collaboration:
Represents care management with healthcare executives, post-acute providers, multidisciplinary teams, and outreach programs to improve care transitions and service integration. Process Improvement Leadership:
Drives high-impact change initiatives, monitors key performance indicators, and leads quality assurance efforts. Change Management:
Leads strategic initiatives to support enterprise KPI's and outcomes, manages transitions, and involves staff in decision-making. Continuous Improvement:
Implements best practices, drives quality enhancements, and optimizes operational effectiveness. Minimum Qualifications Current Registered Nurse (RN) license or Licensed Clinical Social Worker (LCSW) in state of practice Bachelor's degree in Nursing or Master's degree in Social Work from accredited institution (degree verification required) Care Management certification within 24 months of hire or promotion into role Demonstrated care management experience Preferred Qualifications Management experience in hospital Care Management, utilization review, ambulatory care management, ambulatory utilization review or related area Physical Requirements Ongoing need to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies. Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc. Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.) May be expected to stand in a stationary position for an extended period of time. For roles requiring driving:
Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. Location:
Intermountain Health Alta View Hospital, Intermountain Health LDS Hospital, Intermountain Health Riverton Hospital Work City:
Salt Lake City Work State:
Utah Scheduled Weekly Hours:
40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $50.97 - $78.69 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
