Elevate Salon + Spa | Charlottesville, VA We are looking for the right long-term fit to join our team as a Daytime Operations Lead. This role is for someone who loves order, takes pride in finishing things fully, and thrives in being the person others rely on to keep everything running smoothly. If you're highly organized, detail-oriented, and calm under pressure—and you enjoy both people and process—this could be a strong next step for you. About the Role The Daytime Operations Lead is the calm, organized operational anchor of the salon during daytime hours. You will oversee guest experience, manage the flow of the salon, support the team, and ensure systems and standards are carried through consistently—even during busy or challenging moments. This is a leadership role focused on execution, judgment, accountability, and consistency.

Schedule Wednesday-Saturday:

7:45am-3:15pm Full-time What You'll Do Guest Experience

• Create a warm, welcoming, high-touch experience for every guest
• Support pre-appointment communication, check-in, checkout, amenities, and between-visit communications
• Serve as a primary point of contact for guest questions or concerns
• Handle challenging situations with calm, solutions-focused communication Operations + Service Flow
• Monitor and manage the salon schedule throughout the day
• Catch and proactively resolve timing, scheduling, or booking issues
• Communicate with guests and stylists when adjustments are needed
• Support service providers in staying on track
• Maintain awareness of the overall salon flow, especially during busy periods Standards + Accountability
• Ensure daily systems and checklists are fully completed
• Complete stylist checkout processes thoroughly
• Support team members in following service and brand standards
• Address missed steps or breakdowns with clarity, kindness, and follow-through
• Ensure systems are not simply assigned—they are completed Salon Readiness
• Help maintain a clean, organized, guest-ready environment throughout the day
• Oversee laundry, amenity restocking, product intake, and other operational needs
• Ensure the salon is organized and prepared for a smooth transition into the evening shift Who This Role Is For You might be a great fit if you:
• Naturally notice details others miss
• Take pride in finishing tasks completely—even when no one is watching
• Stay calm and focused in fast-paced environments
• Are reliable, consistent, and follow through on what you start
• Are comfortable taking initiative and solving problems independently
• Enjoy both working with people and keeping systems organized Background We Love
• Hospitality or restaurant experience
• Front desk or administrative experience
• Customer service leadership
• Experience in fast-paced, team-based environments Compensation + Benefits Starting at $22/hour. Increase to $24/hour upon completion of role-specific training milestones, typically within 60-90 days. We believe in rewarding consistency, ownership, and mastery of the role. Clear training and expectations will be provided so you know exactly how to grow into the full position.
• Healthcare, dental, and vision benefits
• 50% off retail products
• 50% off spa services + hair services (complimentary or color cost only) Growth Opportunity This role has strong potential for expanded leadership responsibilities over time, with future opportunities for performance-based bonuses as the role and salon continue to grow.

Pay:

$22.00

• $24.

00 per hour Expected hours: 30.0 per week

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person