Front Desk - Patient Coordinator

Please note: this is an in-person job

Job Description:

Front Desk/Patient Coordinator Overview:

We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Receptionist/Patient Care Coordinator As the first point of contact for our dental office, you will play a crucial role in providing exceptional patient service and ensuring smooth daily operations. If you have excellent communication skills and enjoy working in a fast-paced medical environment, we encourage you to apply.

Requirements:

Previous experience working in costumer service setting. Familiarity with medical terminology and systems is a plus. Excellent customer service skills with the ability to handle difficult situations professionally. Strong attention to detail and organizational skills. Proficient computer skills, including knowledge of Microsoft Office Suite. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Impeccable phone and e-mail etiquette. Ability to calculate basic numbers and explain patient balances.

Duties:

Greet patients and visitors with a warm and friendly demeanor. Check patients in and out, verify insurance information, and collect co-pays/balances. Schedule appointments using our electronic medical scheduling system (Oryx). Answer phone calls and respond to inquiries or direct them to the appropriate staff member. Maintain patient records and ensure accuracy of information. Assist with medical administrative support tasks as needed. Adhere to HIPAA guidelines to protect patient privacy and confidentiality.

Working schedule is:

Monday 8:30•5:00.

Tuesday:

as needed. Wednesday 9•5:00 or 11:30•6.

Thursday:

as needed. Friday 7:30•3:00. All team members required to participate in team building and community engagement social events. Community involvement is an important part of the job.