Patient Care Coordinator/Office Manager GameDay Men's Health

• Richmond, VA Midlothian, VA Job Details Part-time | Full-time $20
• $25 an hour 17 hours ago Qualifications Google Workspace HIPAA Scanning Calendar management Faxing Full Job Description Job Summary We are hiring our next amazing teammate for a full-time, on-site role that splits time between our Midlothian and Short Pump clinics.

The ideal candidate is dedicated, organized, and is a natural "Director of First Impressions", serving as the first point of contact for patients and visitors. This role facilitates will play a crucial role in ensuring that patients receive exceptional care and support throughout their healthcare journey. This position involves managing the clinic calendar, patient interactions, coordinating appointments, and providing administrative support within a concierge clinical setting. The Patient Care Coordinator will be responsible for fostering a welcoming environment while effectively communicating with patients and healthcare professionals. Success in this role is measured by achieving new patient targets, 5-star reviews, and ensuring both of our clinics are busy and running efficiently. About Gameday Our mission is simple but powerful: help Richmond's men feel their best, so they can show up fully — for their families, their careers, and their lives. Our medical providers are Richmond's experts in men's health optimization, using state-of-the-art treatments like testosterone therapy, shockwave therapy, platelet-rich plasma (PRP) injections, weight loss support, and peptide and vitamin therapy. We leverage being part of the nation's largest men's health provider network to offer the Richmond area the highest standard of care. What truly sets our clinics apart is the environment we create — warm, welcoming, and designed for comfort, with flat screens showing sports, leather chairs, and a vibe that puts guys at ease. Key Responsibilities Greet, check-in, and check-out patients with warmth and professionalism Welcome and respond to incoming calls, texts and emails Manage multiple clinic calendars; set, confirm and reschedule appointments Contact patients to collect billing for services Process payments accurately and securely Order and maintain inventory of office supplies Handle medical administrative tasks, including faxing and scanning documents Upload patient data (labs, ID, personal info) into system Maintain accurate internal metrics / data tracking sheets Generate referrals and occasionally represent Gameday at networking events The Ideal Candidate Organized

• You thrive on structure and stay on top of details without missing a beat Personable & Professional
• You have a knack for making people feel comfortable, love starting a conversation, and have a patient-first mentality Strong Communicator
• You are well-spoken, clear and confident on the phone and in-person, and have a strong emotional intelligence Tech-Savvy
• You are comfortable navigating

CRM & EMR

platforms, Google suite, email, and spreadsheets Reliable & Self-Motivated

• You have strong follow through, are a proactive communicator, and take pride in the quality of your work Team Playe r
• You have a positive attitude, you welcome feedback, you want to help the whole team succeed together, and are hoping to build lasting professional relationships Fast-Paced
• comfort in a fast-paced environment; able to prioritize and execute Bonus Points Experience in a fast-paced, consultative medspa or aesthetic sales environment Familiarity with HIPAA compliance Prior use of EMR and/or CRM platforms Social Media skills Experience or willingness to learn how to perform IM injections Join our team as a Patient Care Coordinator where your contributions will make a significant impact on the lives of Richmond's Men.

We look forward to welcoming you!

Job Types:

Full-time, Part-time Pay:

$20.00

• $25.

00 per hour Application Question(s): This role is based at our clinics in Short Pump and Midlothian. Are you able to reliably commute to either location Monday-Friday from 8:30am-5:30pm? What systems or tools do you use to stay organized and make sure no patient or task slips through the cracks in a busy workday? At Gameday, we pride ourselves on making every patient feel like a VIP. What's a simple way you help patients feel at ease? Is there anything else we should know about you? What makes you an excellent fit for the role? Please use this as your chance to stand out!

Work Location:

In person