Patient Care Manager

Patient Care Manager - Ambulatory Services Full‑Time | Newport News, VA We offer competitive salaries, a comprehensive benefits package, Paid Time Off, and opportunities for professional growth. As a Patient Care Manager - Ambulatory Services (PCM‑AMB) at our Newport News, VA location, you are a key leader within the multidisciplinary treatment team. This role is responsible for overseeing high‑quality, patient‑centered care in a transitional living or outpatient setting. The Patient Care Manager provides direct supervision, guidance, and mentorship to Patient Care Specialists (PCS I-III) and/or Patient Recovery Coordinators (PRC), ensuring consistency, safety, and excellence in frontline care while maintaining regulatory compliance and operational standards. Why Pinnacle Pinnacle Treatment Centers is a mission‑driven organization committed to providing compassionate, evidence‑based addiction treatment. Patient Care Managers play a critical leadership role in supporting recovery environments, teammate development, and patient safety. Leadership role with direct impact on patient care and team performance Collaborative, multidisciplinary work environment Opportunity to influence program structure and operational excellence Meaningful work supporting recovery and long‑term outcomes Benefits 18 days Paid Time Off (PTO) 401(k) with company match Company‑sponsored training and certification opportunities Comprehensive benefits package including medical, dental, vision, short‑term disability, long‑term disability, and accident insurance Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) Discounted tuition and scholarship opportunities through Capella University Requirements Associate degree from an accredited college or university in a behavioral science discipline plus one (1) year of experience in a behavioral health setting, or High school diploma or equivalent plus three (3) years of experience in a behavioral health setting Minimum of one (1) year of experience supervising and leading a team Strong understanding of addiction treatment and the recovery process, including medication‑assisted treatment Current CPR/First Aid certification (may be obtained upon hire) Current MANDT or CPI certification (may be obtained upon hire) Valid driver's license in good standing Ability to travel up to 50% as needed Preferred Qualifications Undergraduate degree from an accredited college or university Four (4) or more years of experience working in behavioral health Two (2) years of experience supervising and leading a team Responsibilities Provide direct supervision, mentorship, and leadership to PCS and PRC teammates Support recruitment, onboarding, retention, and performance development of patient care teammates Promote accountability, engagement, and a positive team culture Ensure role clarity and skill development through regular supervision and individual development planning Maintain appropriate staffing and scheduling in accordance with program needs and Pinnacle standards Manage accurate timekeeping and bi‑weekly payroll submission Conduct 90‑day and annual performance reviews with measurable goals Investigate teammate concerns and collaborate with HR and leadership on resolution Plan, lead, and document team meetings and trainings to support quality improvement and regulatory readiness Assist with admissions, transfers, and discharges, including patient monitoring, searches, observed drug screens, and transportation as needed Collaborate with clinical and medical teams to support trauma‑informed care and crisis prevention Oversee patient belongings searches, heat treatment, documentation, and secure storage of non‑permitted items Manage patient cash balances and ensure accurate documentation and audits Oversee patient self‑administration of medication procedures and vital sign collection in collaboration with nursing staff Support PCS/PRC‑led recovery groups, meetings, and recreational activities Oversee grocery budgets, meal planning, and ordering processes Manage ordering and organization of patient care and program supplies Assist patients without resources in meeting basic needs using available supports Monitor documentation for accuracy, timeliness, and compliance, including EHR entries and incident reports Ensure safety protocols, infection control measures, and facility cleanliness are maintained Monitor census accuracy and communication tools related to patient occupancy Coordinate and approve transportation arrangements when staff are unavailable Uphold professional boundaries and ethical standards across the department Serve as a liaison between patient care teams and other departments Participate in daily huddles, treatment team meetings, and leadership meetings Serve as Administrator on Call as scheduled Train teammates on the PCS Playbook and Pinnacle Treatment Models Perform all PCS/PRC duties as needed to support operations Perform other duties as assigned Join our team. Join our mission.