Part-Time Practice Coordinator Join Our Dynamic Team as a Practice Coordinator! Are you an outgoing, detail-oriented, and efficient professional looking to make a real impact? Ready to be part of a vibrant team where your skills and expertise are valued and celebrated? Be the Heart of Our Team. We'll Support the Rest. Our admin team is the backbone of our practice—you keep everything moving so our therapists can focus on what they do best. We know the work you do matters, and we make sure you feel supported every step of the way. Here's what you'll enjoy with us: Competitive compensation $22.00/hour, 30 hours per week A warm, supportive environment where your role truly makes a difference A modern, light-filled space with easy parking, easy access from I-264 Convenient location at 4190 S. Plaza Trail, Virginia Beach, VA 23452 You'll be joining a team that values collaboration, kindness, and growth—for our clients, for our therapists, and for you. Our Vision We believe our clients deserve a therapy experience that feels personal, professional, and truly focused on them. Our Core Values We are a small locally owned psychotherapy practice that works with children, teens, adults, couples and groups. We are members of our community who believe in resilience and are grounded in hope. Our practice owners and administrators take care of our clinicians, so that the clinicians can care of our clients. Our Practice We believe our clients deserve a therapy experience that feels personal, professional, and truly focused on them.

What You'll Do:

Front Desk Support:

Provide exceptional support to our Psychotherapy practice, assisting with client bookings, payments, and managing intake & consent forms.

Client Interaction:

Welcome clients to the office, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.

Quality Assurance:

Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered.

Office Maintenance:

Keep the office area organized, manage office supplies, maintain clinical files, and confirm claims with insurance companies.

Consult Calls & Client Conversion:

Eventually, you may be trained to conduct 20-minute phone or video consultation calls with potential clients. You will be trained to confidently lead these calls, ask the right questions, and match clients with the best-fit therapist based on their needs. Your role is to guide the conversation, build trust quickly, answer questions, and help clients take the next step, booking a consultation or starting therapy. To Succeed in

This Role:

You will excel if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others, as you will be the primary point of contact for our clients. You are able to use technology platforms, such as

Google Workspace Apps, Behavioral Health EHR and RingCentral Qualifications:

2-3 years of experience in Client Care and Customer Service preferred, preferably in a medical office at the front desk. Social Work and Psychology undergraduate students, graduates and graduate students are welcome!

Skills & Attributes of Our Ideal Candidate:

Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure. Strong communication skills with the ability to communicate professionally and compassionately. Confidence in sharing ideas and constructive feedback to help us grow. Ability to juggle multiple projects simultaneously, meeting deadlines and keeping promises. Tech-savvy, with experience using Google Drive Suite, Gmail, RingCentral Knowledge of TherapyAppointment or similar EHR is an asset. An appetite for innovation and simplicity with a strong process orientation. Ability to work autonomously and collaboratively with a talented team.

Application Process:

Please complete screening questions and submit a resume and reference page. For more info on our practice, check out our website: https://vbclinicalcounseling.com/ Accommodations available upon request.

Pay:

$22.00 per hour Expected hours: 30.0 per week

Work Location:

In person