Service & Hospitality Manager

Service & Hospitality Manager Lead the floor. Build the team. Help create a restaurant people return to again and again. For more than 30 years, our locally owned Vermont hospitality company has built businesses rooted in quality food, genuine service, and strong community connections. We're preparing to open a new concept in one of Vermont's most historic destinations, and we're looking for a Service & Hospitality Manager to help lead the front of the house from day one. This role is ideal for someone who loves hospitality, enjoys developing people, and takes pride in creating a welcoming, well-run operation. What matters most is strong leadership, a commitment to excellent service, and the ability to help a team grow. What this role is really about Hospitality that feels personal We believe great restaurants become part of the community. The Service & Hospitality Manager will help create an experience where guests feel recognized, cared for, and excited to return. You'll lead the front-of-house team, coach service standards, and build a culture that balances professionalism with warmth. What You'll Do Lead daily front-of-house operations and guest service. Hire, train, coach, and support a strong hospitality team. Develop practical service training that helps employees succeed. Set clear expectations for hospitality, teamwork, and professionalism. Work alongside the team during service and lead by example. Manage scheduling, labor, POS procedures, and daily operations. Partner with culinary leadership to ensure a seamless guest experience. Look for opportunities to improve service, organization, and team performance. Who You Are You're someone who understands that excellent customer service means going above and beyond, not just completing transactions. You enjoy helping people grow, communicating clearly, and creating an environment where employees feel supported and guests feel genuinely welcome. You may currently be a restaurant manager, assistant manager, café manager, shift leader, hotel supervisor, or another hospitality professional ready for a larger leadership role. We're especially interested in candidates who Have 3+ years of hospitality or restaurant leadership experience. Can coach and motivate a team. Stay calm and organized in a fast-paced environment. Care deeply about guest experience. Value community, local food, and thoughtful hospitality. [who] want to help build a new concept from the ground up. Why Join Us This is a chance to join an established Vermont company with a long history of creating beloved food businesses while helping launch something new. You'll have real influence over the front-of-house culture, training program, and guest experience from the very beginning. We're looking for a manager who wants to build a team, strengthen a community gathering place, and create service that people remember, not just oversee shifts.

Compensation & Benefits Salary:

$50,000-$65,000 annually , based on experience and qualifications. We believe in investing in great people. In addition to competitive compensation, we offer: Paid time off Employee dining and retail discounts Opportunities for professional growth within an established Vermont hospitality company The opportunity to help shape a new concept from the ground up Join Our Team For more than 30 years, we've been creating places where thoughtfully crafted food and genuine hospitality bring people together. As a locally owned Vermont company, we're committed to supporting our communities, investing in our people, and creating experiences that guests return to time and again. We're looking for leaders who share our passion for hospitality, value collaboration, and take pride in building welcoming spaces for both guests and teammates. We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We encourage qualified applicants of all backgrounds and experiences to apply.

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) Employee discount

Work Location:

In person