Patient Care Coordinator - ENT & Audiology

SCHEDULE

Monday to Thursday, 8 to 5; Friday 8 - noon

LOCATION

Pullman, WA

RESPONSIBILITIES

Welcome and greet all patients and visitors in a professional and friendly manner. Build successful patient relationships by being a trusted, personable, and informed resource. Utilize de-escalation techniques when dealing with upset patients while simultaneously problem solving for solutions. Register new patients and update existing patient demographics electronically by collecting detailed patient information including insurance. Facilitate patient flow by notifying the nurse and/or provider of patients' arrival, communicate delays appropriately. Initiate prior authorizations with insurance carriers. Works with outside facilities for transition of care for surgeries and services. Protect patient confidentiality by ensuring protected health information is secured at all times. Collect co-pays and payments. Inform patients of any existing balance and request patient be prepared for payment due at time of visit.

EDUCATION AND EXPERIENCE

Medical office experience, required 2 plus years of administrative/office experience, required Familiarity with medical terminology (preferred) Excellent phone and computer skills Ability to multi-task and thrive in a fast-paced clinic

JOB TYPE

Full-time (36 hours/week)

PAY:

Starting at $18.50/hour, pay is based on experience

Job Type:

Full-time Pay:

$18.50 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person