Patient Care Coordinator Lighthouse PT & Sports Medicine Spokane Valley, WA Job Details Full-time $20 - $25 an hour 10 hours ago Benefits Health insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications Computer operation Interpersonal skills Assisting medical staff Multi-line phone systems Full Job Description Come Build More Than a Career — Be the First Smile That Builds Trust At Lighthouse Physical Therapy & Sports Medicine , we're not just a clinic — we're a movement built on H.O.P.E. : Hard Work, Others-Centered, Positive Attitude, and Excellence . Our front desk team isn't just handling phones and calendars — they're the heartbeat of the patient experience.

We are a passionate and growing team committed to transforming lives through compassionate care and connection. If you love helping others, thrive in a fast-paced team setting, and find joy in bringing order to chaos — we want to meet you.

We're Hiring:

Patient Care Coordinator (PCC)

Hourly Pay:

$20-25/hour

Schedule:

Full-time, Monday-Friday (8-hour shifts)

Location:

18915 E Appleway Ave, Greenacres, WA 99016 What You'll Be a

Part Of:

As a PCC, you are the first impression and final memory of our patient journey. You'll play a critical role in creating a welcoming, warm, and professional environment — one that sets the tone for the care that follows.

Your days will be fast-paced, structured, and full of meaningful interactions. You'll work side-by-side with a team of clinicians, assistants, and support staff that operate like family — one where everyone has each other's back, and every detail matters.

What Success Looks Like:

You are a natural encourager — calm, confident, and kind in every patient interaction You are organized, punctual, and precise , even in the midst of distractions You are others-centered — noticing the little things that make patients feel seen and cared for You balance efficiency and empathy , making every task and every person a priority You're a team player who collaborates, communicates, and celebrates wins together

Your Core Responsibilities:

Greet patients warmly in person and on the phone — making them feel welcomed and known Schedule appointments and manage provider calendars with accuracy and flexibility Guide patients through their care journey — from referrals and authorizations to follow-ups Maintain accurate electronic medical records and ensure privacy compliance Collect copays, process payments, and assist with billing-related questions Answer multi-line phones promptly and professionally Communicate clearly with patients, providers, and teammates to keep the clinic flowing smoothly

Qualifications:

Friendly, professional communication skills (in-person, phone, and written) Strong organizational and multitasking abilities in a fast-paced setting Prior admin or front desk experience preferred (medical office a plus) Proficiency with basic computer systems (EMR software, Microsoft Office, etc.) A mindset of ownership, excellence, and consistent follow-through

Perks & Benefits:

Health Insurance Paid Time Off (PTO) Employee Discount 401(k) + Matching A work culture that values growth, unity, and impact Opportunities to grow with a business that's growing with purpose Ready to Be the Difference? We believe the front desk isn't just a desk — it's a lighthouse. If you're ready to build a career where your daily work matters, your voice is valued, and your excellence is celebrated — we'd love to hear from you . Please submit your resume and a brief note about why you'd thrive at Lighthouse to: Let's build something incredible — together.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance

Work Location:

In person