Clinical Manager

Under the Director of Behavioral Health Services, the Clinical Manager assures clinically appropriate treatment and quality care to clients in accordance with agency policies and procedures. The Clinical Manager supervises staff working in assigned behavioral health programs. The Clinical Manager acts as the Clinical Coordinator for programs requiring such. The Clinical Manager promotes recovery through person-centered, integrated care, by leading and facilitating collaboration with and between internal and external providers and stakeholders. Plans and facilitate team meetings with behavioral health and primary care teams to promote collaboration in providing quality of care as well as provide opportunities for ongoing education and training. Assists in establishing and monitoring process and outcome measures for assigned services. Provides oversight of psychotherapy services and may deliver individual or group therapy sessions. Ensures agency standards for quality and quantity of services for patients with co-occurring needs. May complete substance-use and mental health screens and comprehensive evaluations, develop clinically appropriate, person-centered treatment plans, and documents behavioral health services within seven (7) days of the encounter. Provides ongoing supervision and coaching to assigned staff. Assists with supervising medical records management assuring maintenance of the medical record is compliant with agency policies, Medicaid, and other third- party payment requirements; trains staff on medical record requirements. Regularly reviews client assessments, recovery/treatment plans, and progress notes written by staff under their supervision. Follows treatment and service guidelines established by Wisconsin Medicaid, Medicare, regional HMOs, private insurance companies and any other sources of reimbursement for behavioral health services. Provides on-call services when scheduled, provides patient care for clinicians in their absence and offers crisis intervention when necessary. Assures implementation of assigned grant funding and, in collaboration with the Behavioral Health Director, completes required reporting. Maintains professional competency through continued education. Provides clinical supervision/oversight of all assigned programs. Marginal Duties and Responsibilities Assists Behavioral Health Director in strategic planning activities for the Division. Establishes and strives to meet annual program performance measures in collaboration with Department staff. Other duties as assigned.

Supervisory Responsibilities Supervises assigned staff:

• Interviews and makes staffing recommendations
• Creates and manages work schedules
• Provides work direction and reviews work for accuracy
• Provides program supervision, clinical supervision and case consultation to staff
• Develops and facilitates staff training; assures staff meet licensing, credentialing and training requirements
• Guides staff through changes in laws, processes, services or programs
• Provides guidance to staff for legal processes and court appearances
• Responds to grievances or special issues; and
• Conducts regular coaching sessions with staff and annual performance reviews.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Master's degree in a behavioral health field (e.g., clinical psychology, counseling, social work) and a Wisconsin license (LCSW, LPC, or Licensed Psychologist required;

SAC/CSAC

preferred). Knowledge of relevant state and federal regulations, patient rights, and confidentiality standards. At least five years of outpatient behavioral health experience, including two years in program management or evaluation. Experience with Electronic Health Records (EHR).

Minimum Skills Assessment Requirements:

Skills and abilities may be evaluated through various assessment tools.

Certificates/Licenses/Registrations:

Possession of a current valid driver's license or has access to a regular source of transportation, as occasionally required to travel for educational opportunities, off-campus meetings and participation in regional and statewide health and human services related advisory committees, workgroups and projects (require out-of-state and overnight travel).

Work Environment and Physical Demands:

Work is sedentary in nature performed within the Government Center or satellite offices/other campus locations. Lifting requirement is 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to: computer, scanner, printer, keyboard, calculator, telephone, copy and fax machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions. EEO Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ADA Statement (Reasonable Accommodations) We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation during the application process, please contact humanresources@polkcoutywi.gov.