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Helpdesk Manager / Task Order Program Manager
Career Insights for Healthcare Program Manager
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Based on Washington, D.C. (District of Columbia) data
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What they do
A Healthcare Program Manager manages ongoing program activity, or a group of related projects, for a healthcare company or organization. May work in healthcare directly, or work in other operational roles which support the healthcare program.
$122,826 / year median in Washington, D.C. (District of Columbia)
Job Description
Job Requirements Washington, DC Public Trust Polygraph Unspecified Mid Level Career (5+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description Helpdesk Manager / Task Order Program Manager Contingent Position
•Anticipated Contract Award Location Onsite, EEOC Headquarters, Washingt Bailey Information Technology, LLC Helpdesk Manager / Task Order Program Manager Washington, DC Information Technology Bailey Information Technology, LLC Helpdesk Manager / Task Order Program Manager Contingent Position
•Anticipated Contract Award Location Onsite, EEOC Headquarters, Washington, DC Labor Category Program / Helpdesk Management Key Personnel Yes Staffing Basis Full-time
CLEARANCE / SUITABILITY REQUIREMENT
Public Trust
•security clearance is required for this position. Position Summary Serves as BIT's primary point of contact and approval authority for the Enterprise Helpdesk task order, overseeing ticket resolution approvals, staffing, and overall Work Order performance. Key Responsibilities Approve ticket resolutions and documentation prior to closure, per established Tier 1/2/3 procedures. Serve as management point of contact for the Government on staffing, performance, and Work Order execution. Coordinate personnel notifications, substitutions, and replacement staffing actions. Oversee the weekly personnel roster submitted to the Government. Minimum Qualifications Extensive experience in IT service desk, help desk, or program/project management, consistent with senior task-order leadership responsibilities. Strong communication and coordination skills for managing Government stakeholder relationships. Certifications PMP or equivalent program/project management certification preferred. General Requirements (All Positions) Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work. This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance. Acceptable command of the English language. Subject to Contractor-funded training of at least 40 hours/year in core competencies. Apply Now Share This Job group id: 10501622 Apply now