Posting Details Interviews are anticipated to be conducted within two weeks of closing date. This job posting may be used to fill multiple vacancies. Our Vision Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system. Our Mission We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services. Our Goals Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce. Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives. Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information. Build the best team in state government by supporting employees continuous growth and wellness. Why does the job exist? The 988 Crisis Now Staff Manager will: Ensure the effective delivery of crisis intervention services across New Mexico by supervising the Specialized Behavioral Health Services Crisis Program Coordinators; Support the coordinators as they assist providers in implementing crisis services tailored to individuals with mental health and substance use needs; Place particular emphasis on serving rural and culturally diverse communities; Provide strong organizational and communication skills along with a deep commitment to culturally responsive care. How does it get done? The 988 Crisis Now Staff Manager is responsible for: Overseeing the implementation and delivery of 988 Crisis Now services, including substance use treatment and related program initiatives ensuring alignment with strategic goals; Establishing and maintaining effective communication protocols with internal teams, external stakeholders and partner agencies; Using collaboration platforms and project management tools to support information sharing and coordination; Developing and implementing protocols for the 988 Crisis Now system; Managing multiple priorities and delegating tasks effectively based on urgency and impact; Leading and coordinating the New Mexico 988 Crisis Now Learning Communities ensuring efficient workflows, clear processes and regular performance feedback. Who are the customers? Citizens of New Mexico; The Statewide Provider Network; Health Care Authority (HCA); Behavioral Health Services Division (BHSD). Ideal Candidate Citizens of New Mexico; The Statewide Provider Network; Health Care Authority (HCA); Behavioral Health Services Division (BHSD). Minimum Qualification Associate degree in Business Administration, Healthcare Administration, Statistics, Finance, or a related field and three (3) years of experience with a public assistance program, medical, healthcare, educational, or state facility working with policies and procedures, conducting analysis/research, providing or requesting information from the general public, working with communities, working on health or social service related matters, social work/case management, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling five (5) years may substitute for the required education and experience. Employment Requirements Must possess and maintain a valid Driver's License. Must obtain a Defensive Driving certification. Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage with extended periods of sitting. Must be able to lift 25lbs. Some travel required. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Jolene Jaffa, (505) 690-9920. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is not covered by a collective bargaining agreement.