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Implementation & Training Associate
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Privia Health
Remote
$70,000 Salary, Full-Time
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Job Description
Company DescriptionPrivia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.
The Implementation & Training Associate is a key member of the Implementation team. This role oversees and drives Privia's process in launching top doctors into our high performance network. The Implementation Associate is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group.
Manages EMR questions and support via training listserv for the market for launched clientsManage lab ancillary project, lab launches, improve adoption and long term issue triaging Manage a detailed project plan and communicate status to the client and Privia management teamManage multiple projects at onceManage change and client expectations effectivelyEstablish aggressive timelines and confront critical-path items and deadlinesWillingness and ability for overnight travel to customers in new markets and within your market as Privia expands Perform other duties as assignedQualificationsBachelor's degree highly preferred OR equivalent relevant experience1+ years experience with practice management or EHR implementation and trainingAthenaHealth EMR Experience is a PlusTechnical project management in a healthcare setting is preferredPrior experience in hospital or physician office setting including knowledge of physician office workflow and processes.
Experience with project management toolsKnowledgeable about extended medical terminologyAbility to work with different levels of clinical personnel including providersMust comply with HIPAA rules and regulations
Extensive project coordination experienceProcess oriented with the ability to drive a project to completionConflict management skillsProblem solving skills with a proven track recordAttention to detailAbility to work independently and as a team memberSelf-directed and resourcefulExcellent communication and client facing skillsExcellent organizational skillsTechnical aptitudeThe salary range for this role is $65,000 to $75,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
Additional InformationAll your information will be kept confidential according to EEO guidelines.Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
Job DescriptionLocation:
Must Reside inCST OR PST, TX
Highly PreferredTravel:
80% Field-Based Travel supporting ourTX, AZ, CA & WA
Markets.The Implementation & Training Associate is a key member of the Implementation team. This role oversees and drives Privia's process in launching top doctors into our high performance network. The Implementation Associate is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group.
Primary Job Duties:
Partner with and launch assigned practices based on number of providers and complexity of practice into Privia Medical GroupProvide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform Set practices up for long-term success with cost savings and population health strategiesLead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Billing, and Credentialing teamsTrain physicians, providers, and office staff on Privia's processes and technologies in preparation for launch and after launchDelivers post-live training to physicians, providers, and office staff focused on efficiency, delegation, and population health initiatives.Manages EMR questions and support via training listserv for the market for launched clientsManage lab ancillary project, lab launches, improve adoption and long term issue triaging Manage a detailed project plan and communicate status to the client and Privia management teamManage multiple projects at onceManage change and client expectations effectivelyEstablish aggressive timelines and confront critical-path items and deadlinesWillingness and ability for overnight travel to customers in new markets and within your market as Privia expands Perform other duties as assignedQualificationsBachelor's degree highly preferred OR equivalent relevant experience1+ years experience with practice management or EHR implementation and trainingAthenaHealth EMR Experience is a PlusTechnical project management in a healthcare setting is preferredPrior experience in hospital or physician office setting including knowledge of physician office workflow and processes.
Experience with project management toolsKnowledgeable about extended medical terminologyAbility to work with different levels of clinical personnel including providersMust comply with HIPAA rules and regulations
Interpersonal Skills & Attributes:
Ability to work in a very fast-paced and changing work environmentCollaborative, customer-focused and able to create visible valueTeam approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.Extensive project coordination experienceProcess oriented with the ability to drive a project to completionConflict management skillsProblem solving skills with a proven track recordAttention to detailAbility to work independently and as a team memberSelf-directed and resourcefulExcellent communication and client facing skillsExcellent organizational skillsTechnical aptitudeThe salary range for this role is $65,000 to $75,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
Additional InformationAll your information will be kept confidential according to EEO guidelines.Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.