Outbound Outreach Coordinator REMOTE

Outreach Coordinator -

Remote Pay:

$18.50/hr

Hours:

2:30 pm- 11:00 pm

EST Monday-Friday What You'll Do:

Make high-volume outbound calls to members, introducing programs and inviting them to participate. Serve as the friendly, knowledgeable first point of contact for members and caregivers. Capture and maintain accurate member information in a CRM system. Handle inbound inquiries with patience, professionalism, and a solutions-focused approach. Build rapport and trust while guiding members through program offerings. Keep leadership informed on member feedback, concerns, and opportunities for improvement. Collaborate with your team to hit daily, weekly, and monthly goals, including enrollment and call-quality metrics. Navigate multiple platforms and systems simultaneously while maintaining focus and accuracy.

Qualifications:

Outbound call center experience required, healthcare experience preferred Comfortable in a fast-paced, metrics-driven setting. Bilingual in Spanish is a big plus! Able to work 2:30 pm- 11 pm Monday-Friday Excellent communication, active listening, and problem-solving skills. Compassionate, empathetic, and persuasive—able to engage members and overcome objections gracefully. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Must have high speed internet (30 MBPS)