Job Description:

CDAA is seeking an experienced and motivated Social Care Navigator (SCN) Program Manager to oversee the development, implementation, and daily operations of our Social Care Navigation Program. This leadership role is responsible for building and managing a high-performing team of Social Care Navigators while ensuring compliance with program requirements, quality standards, and organizational goals. The ideal candidate possesses a comprehensive understanding of Social Care Navigation services, Health-Related Social Needs (HRSNs), Medicaid programs, and community resources. This individual will lead hiring efforts, develop standardized workflows, train staff, monitor performance, and ensure clients receive timely and effective care coordination. The SCN Program Manager will serve as the primary resource for clinical and operational guidance, working collaboratively with leadership, care teams, community organizations, and referral partners to ensure successful program outcomes. Key Responsibilities Program Leadership Lead the day-to-day operations of the Social Care Navigation (SCN) Program. Develop, implement, and continuously improve SCN workflows, policies, and standard operating procedures. Ensure all services are delivered in accordance with NYS Medicaid guidelines, HRSN requirements, and organizational policies. Monitor program performance, productivity, quality metrics, and client outcomes. Identify opportunities to improve operational efficiency and service delivery. Team Development & Management Recruit, interview, hire, onboard, and retain Social Care Navigators and other program staff. Build, mentor, and develop a collaborative, high-performing SCN team. Conduct regular team meetings, coaching sessions, and performance evaluations. Foster a positive, supportive, and accountable team culture. Create professional development opportunities and individualized growth plans for staff. Training & Education Develop and deliver comprehensive onboarding and ongoing training for all SCN staff. Ensure team members have a thorough understanding of: Social Care Navigation services Health-Related Social Needs (HRSN) Medicaid and Managed Care requirements Community-based resources Documentation standards Care coordination best practices Maintain training materials and ensure staff remain current with regulatory and program updates. Referral & Care Coordination Oversight Maintain a comprehensive understanding of the SCN referral process. Ensure referrals are received, reviewed, assigned, tracked, and completed accurately and efficiently. Train staff on referral workflows and documentation requirements. Collaborate with internal departments and external referral sources to streamline communication and service delivery. Monitor referral turnaround times and identify opportunities for process improvement. Community & Program Collaboration Develop and maintain relationships with healthcare providers, managed care organizations, hospitals, and community-based organizations. Support outreach initiatives that expand referral partnerships and improve access to services. Collaborate with leadership on program growth strategies and community engagement initiatives. Compliance & Quality Assurance Ensure accurate, timely, and compliant documentation within electronic health record systems. Conduct routine chart audits and quality reviews. Monitor adherence to organizational policies, HIPAA regulations, and state requirements. Prepare reports and performance metrics for leadership. Assist with audits, regulatory reviews, and quality improvement initiatives. Required Experience/Skills Bachelor's degree in Social Work, Public Health, Healthcare Administration, Human Services, Nursing, or a related field. Minimum of 3 years of experience in healthcare, care management, social services, or community-based programs. Minimum of 2 years of supervisory or management experience. Strong understanding of Social Care Navigation, Health-Related Social Needs (HRSNs), Medicaid, and community resource coordination. Experience hiring, training, developing, and managing multidisciplinary teams. Knowledge of referral management processes and care coordination workflows. Excellent leadership, communication, coaching, and organizational skills. Proficiency with Microsoft Office and electronic health record/documentation systems. Preferred Experience with New York State Medicaid programs and Social Care Network (SCN) initiatives. Experience in Health Home, HCBS, MLTC, or care management programs. Bilingual abilities are highly preferred. 3 days in person, 2 days remote schedule.

Pay:

$65,000.00 - $85,000.00 per year

Benefits:

Flexible schedule Paid time off

Experience:

Social Care Navigator:

2 years (Required) Team management: 2 years (Required)

Language:

Bengali (Preferred) Urdu/Hindi (Preferred)

Location:

New Hyde Park, NY 11042 (Preferred)

Work Location:

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