The Audiology Technician supports the audiologist in delivering high-quality patient care by providing both clinical and administrative assistance in a busy outpatient clinic. This role prepares patients for testing, performs hearing aid maintenance and basic repairs, schedules appointments, maintains equipment and supplies, and ensures accurate patient registration and documentation. The Audiology Technician serves as a patient advocate by helping patients navigate their care, coordinating referrals, and promoting a positive patient experience. This position works collaboratively with the audiologist and clinic team to ensure efficient daily operations while maintaining compliance with regulatory, accreditation, and organizational standards.

KNOWLEDGE/EXPERIENCE

1-2 years of Hospital admissions or physicians' office experience preferred or 1 plus years professional work experience required. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with St. Peters Hospital and St. Peters Health Medical Group and their customers. Knowledge of health care insurance and managed care preferred. Medical terminology preferred.

EDUCATION

High school education or GED preferred. High School diploma preferred. Experience in a hospital or clinic setting preferred. Maintains knowledge, skills, and abilities through ongoing education and on-the-job training. Required to complete and pass annual competency training.

LICENSE/CERTIFICATION/REGISTRY

Audiology Aide/Technician Registration

APTITUDES

Ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers. Possesses interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations. Open to feedback and open to a changing environment, which requires flexibility in scheduling and department assignments.