Hearing Services Technician

Job Title:

Hearing Services Technician Reports To:

HRC Operations Director FLSA Status:

Non-Exempt Position Summary:

The Hearing Services Technician supports audiologists and patients throughout the hearing evaluation process by preparing patients, operating and maintaining audiometric equipment, facilitating remote audiology sessions through the MaestroAuD™ platform, and ensuring accurate, efficient, and patient-centered clinical workflows. This position serves as the on-site clinical support for both in-person and remote audiology services while maintaining the highest standards of patient care, infection control, and professional communication. Essential Duties and Responsibilities Patient Care & Clinical Support Welcome patients and verify identity using established patient identification protocols. Explain testing procedures and the MaestroAuD™ process in a patient-friendly manner. Escort patients to examination rooms and ensure appropriate positioning for testing procedures. Assist audiologists during diagnostic evaluations and hearing healthcare appointments. Provide exceptional customer service while maintaining patient comfort and confidentiality. Recognize patient concerns or behavioral cues and communicate appropriately with the supervising audiologist. Audiometric Equipment Setup & Testing Support Prepare examination rooms and audiometric equipment prior to patient appointments. Correctly place and adjust audiometric transducers, including headphones, insert earphones, and bone oscillators. Ensure proper equipment placement to support accurate diagnostic testing. Follow audiologist instructions regarding masking procedures and test administration support. Assist with troubleshooting equipment setup and connectivity issues as needed. Video Otoscopy Prepare and maintain video associated with the equipment. Select and attach appropriate specula for patient examinations. Obtain clear visual images of the ear canal and tympanic membrane. Perform otoscope cleaning, disinfection, and storage according to clinic protocols. Document findings and relay information to the audiologist as directed. Tympanometry & Otoacoustic Emissions (OAEs) Perform tympanometry testing when permitted by clinic protocols and state regulations. Select appropriate probe tips and obtain proper seals for testing. Recognize valid and invalid test results and repeat procedures when necessary. Conduct OAE testing, including proper probe placement and noise floor monitoring. Maintain testing accuracy and communicate concerns to the audiologist. Pediatric Audiology Support Utilize age-appropriate communication techniques when interacting with pediatric patients. Assist with Conditioned Play Audiometry (CPA) and other pediatric testing methods. Engage caregivers appropriately during testing sessions. Monitor patient cooperation and behavioral responses during evaluations. Remain present during pediatric testing sessions as required. MaestroAuD™ & MaestroFusion™ Workflow Support Facilitate remote audiology appointments using MaestroAuD™ technology. Join and manage MaestroAuD™ sessions according to established workflows. Follow start-of-day and end-of-day MaestroFusion™ operational procedures. Coordinate communication between patients and remote audiologists. Escalate technical or clinical concerns according to established protocols. Ensure seamless workflow integration between on-site staff and remote providers. Infection Control & Equipment Maintenance Adhere to all infection prevention and control procedures. Clean, disinfect, and sanitize equipment between patients. Dispose of single use supplies according to clinic guidelines. Maintain proper hand hygiene and personal protective practices. Reset examination rooms and organize equipment after each patient encounter. Report equipment malfunctions or maintenance needs promptly. Professionalism & Communication Maintain professional communication with patients, providers, and remote audiologists. Demonstrate a calm, professional demeanor during all patient interactions. Protect patient privacy and comply with HIPAA regulations. Follow clinic policies, procedures, and safety standards. Participate in required training and competency assessments. Collaborate effectively with physicians, audiologists, and other clinical team members. Qualifications Education High school diploma or equivalent required. Medical Assistant certification, Audiology Assistant training, or related healthcare experience preferred. Experience Previous experience in a medical office, ENT practice, audiology clinic, or healthcare setting preferred. Experience working with pediatric patients preferred. Familiarity with electronic medical records (EMR) systems is preferred. Knowledge, Skills, and Abilities Strong interpersonal and patient service skills. Ability to follow detailed clinical instructions and protocols. Basic understanding of hearing healthcare and audiometric testing principles. Ability to operate medical and audiometric equipment accurately and safely. Strong attention to detail and organizational skills. Ability to multitask in a fast-paced clinical environment. Proficiency with computer systems and telehealth technology. Excellent verbal and written communication skills. Physical Requirements Ability to sit, stand, walk, bend, and reach throughout the workday. Ability to assist patients with positioning as needed. Ability to operate computers, audiometric equipment, and medical devices. Ability to lift and move equipment and supplies up to 25 pounds. Work Environment Clinical healthcare environment including audiology and ENT examination rooms. Frequent interaction with patients of all ages, including pediatric and geriatric populations. Use of telehealth and remote diagnostic technology platforms. Exposure to standard medical office equipment and cleaning agents.