Competencies:

Must be able to work effectively in a group situation. Must be able to work within the organization to serve the needs of clients. Excellent understanding of training methods used in working with individuals with a mental illness and/or a substance use disorder required. Must possess a thorough understanding of the use of electronic health records and Microsoft Office programs. Must be able to lift up to fifty (50) pounds. Must possess excellent verbal and written communication skills. Must be able to relate to clients, their family and friends, and staff in a professional and effective manner.

Essential Functions/Job Responsibilities:

Provide transportation for clients as needed. Perform client front-desk registration process as assigned by supervisor. Work assigned shifts, weekends, holidays, and overnight as scheduled. Perform observation of clients as directed by your supervisor. Assist in client education of symptoms and illness management as directed by supervisor. Gain certification in the management of disruptive behaviors and de-escalation techniques. Assist as needed in providing meals to clients. Assist as needed in general cleaning at the Crisis Center. Document all clinical notes in accordance with agency polices and within 24 hours. Conduct client trainings as assigned by supervisor. Maintain communication and awareness of current events by reading memos, e-mails, bulletin boards, and communication logs. Work independently and/or with teams to complete assigned tasks accurately and in a timely manner with minimum supervision. Support Organizational Code of Conduct, Standards Compliance, HIPAA and Security Programs by ensuring job tasks are performed in a legal and ethical manner, assessing the work area for non-compliance and notifying the supervisor, manager, Executive Director or designee as appropriate, and maintaining training requirements and understanding that training is a required condition of employment. Maintain the confidential nature of all client and Organization related activities by not divulging information outside the facility, discussing information within the facility on a need-to-know basis, acknowledging policy annually by signing confidentiality statement, and by referring media and general inquiries to the Executive Director. Adhere to attendance and punctuality policy by allowing adequate time to arrive, clock-in and assume responsibilities at designated time, adhering to meal and break times and making timely requests for annual leave and reporting the need for sick leave in accordance with policy. Comply with all standards related to safety and health by maintaining current TB Test, CPR/First Aid, CPI, and by reporting infections and on-the-job injuries in accordance with policy. Identify opportunities for improving the quality of services provided by the department and the organization. All other duties and responsibilities as assigned by the Operations Manager or Crisis Center Director.

Minimum Qualifications :

High school diploma or equivalent. Experience working with clients with mental illness and/or developmental disabilities preferred. One (1) year experience in a mental health setting preferred. Current Alabama driver's license and good driving record as defined by Indian Rivers' policy. Must be able to read, write legibly, speak, and comprehend English.

Working Conditions, HIPAA andOther Guidelines Job Specifications:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

HIPAA:

Must be knowledgeable of and abide by HIPAA regulations with regard to protected health information as defined by HIPAA and IRBH. Minimally accesses verbal, written, and /or electronic PHI, usually incidentally to an approved use and /or disclosure as pertains to client's financial, demographic, and/or clinical data.

Working Conditions:

Works in residential facilities; may require long hours. Must have the use of sensory skills in order to effectively communicate and interact with other employees, clients and the public through the use of the telephone and personal contact. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, computer, copier, multi-line phone and fax machine. Must be able to lift fifty (50) pounds and negotiate several sets of stairs in an eight (8) hour shift. Some risk involved in the event of aggressive/out-of-control clients. Must possess a valid Alabama driver's license.

Physical Requirements:

The Physical Requirements described herein are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform essential functions. Physical presence onsite is essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation.

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