Assistant Home Care Manager

Home Instead Temecula services Southwest Riverside county. We are seeking a professional, energetic, multi-tasker, who is compassionate and has a love for caring for elderly. Career opportunity. This individual must be able to work in a fast-paced environment and posses excellent communication skill, be service-oriented, have the ability to work well in a team environment and effectively respond to the changing needs of the Elderly we serve. Reports directly to the Home Care Manager. Learn every aspect of the day-to-day operations of the business.

Objective:

The Assistant Manager is expected to perform a variety of duties including but not limited to: record keeping, billing, caregiver hiring & training, employee & client record keeping. The Assistant Manager is expected to conduct service calls, follow up with client satisfaction, and to assist Care Professionals to be successful in their jobs by providing support, supervision, and training. Responsibilities include but are not limited to: Reflect the core values of Sherpaul Corporation Utilizing past experiences and training to review and manage our clients plans of care using non-medical services within Home Instead scope of practice. Will oversee quality assurance for all clients. Hold meetings to plan efforts of those involved with quality assurance. Conduct service calls with prospective clients. Develop and maintain positive relationships with all clients through quality assurance (QA) visits, phone calls, cards/special events. Monitor, mediate, and log both client and Care Professional and Key Player activity and follow up on Care Professional assignments and client service. Counsel Care Professional on quality concerns after client visits. Conduct client/Care Professional introductions/training, and personal care training as scheduled. Enter and maintain accurate client and Care Professional records in our software system. Maintain regular attendance at the office to execute job responsibilities. Demonstrate open and effective communication with franchise owners, leadership, colleagues, and Caregivers. Answer each incoming call within 3 rings and in a friendly, professional and knowledgeable manner. Other administrative tasks as assigned

Education/Experience Requirements:

Bachelor's degree. A minimum of 3 years' direct leadership and preferred administration or caregiving experience. Must possess a valid driver's license for at least 2 years, with a clean driving record (no citations within the last two years.) Must have an automobile, will be reimbursed by Home Instead when used for business. Must be adept with technology and utilization of smart phone technology.

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person