Office Support Specialist Company:

A Caring Touch for

Seniors Location:

In-Office -

Marietta, GA Schedule:

Monday through Friday, 8:00 a.m. - 2:00 p.m.

Pay Rate:

$15.50 per hour Position Overview A Caring Touch for Seniors is seeking a dependable, detail-oriented Office Support Staff member to support daily administrative, scheduling, and recruitment operations within our home care agency. This role plays a critical part in ensuring caregiver staffing needs are met, shifts are filled, applicants are screened efficiently, and daily office operations run smoothly. This is a part-time position with the expectation that the role will transition to full-time as the agency grows.

Key Responsibilities Scheduling & Shift Coverage:

Actively work to fill open caregiver shifts while on duty Contact caregivers to cover open shifts and document all outreach Assist with real-time schedule updates in AxisCare Escalate any unfilled shifts or scheduling concerns to the

Office Coordinator Recruitment & Hiring:

Manage caregiver recruitment efforts Call applicants and conduct initial phone screenings Conduct caregiver interviews (in-person or virtual) Determine applicant eligibility to move forward based on agency criteria Schedule orientations for approved applicants Track applicant progress and maintain recruitment documentation

Daily Operations & Administration:

Review previous day schedules to ensure caregivers clocked in and out correctly Contact caregivers to correct missed or inaccurate punches and document corrections Answer incoming phone calls and route calls appropriately Monitor emails, voicemails, and intake mailbox daily Enter and maintain accurate documentation in AxisCare Assist with intake calls and lead documentation Conduct follow-up calls with caregivers and clients as assigned

Onboarding & Compliance Support:

Assist with caregiver onboarding and participate in caregiver orientations Ensure onboarding paperwork is completed and properly filed Track caregiver certifications, annual training and performance reviews Assist with compliance monitoring and file accuracy checks

Reporting & Meetings:

Prepare assigned weekly reports (interviews conducted, applicants moving forward, hires, scheduling support) Participate in weekly Monday morning staff meetings at 9:30 a.m. On-Call Responsibilities Participate in a rotating on-call schedule for after-hours coverage Answer after-hours phone calls from caregivers and clients during assigned on-call periods Assist with after-hours schedule adjustments as needed Communicate and collaborate with the Office Coordinator during on-call shifts Document all after-hours activity and escalate issues appropriately Qualifications High school diploma or equivalent required Prior caregiver, recruiting, or healthcare office experience preferred but not required Strong communication, organization, and interviewing skills Comfortable working with computers and office software systems Ability to maintain confidentiality and professionalism Work Expectations Reliable attendance and punctuality are required Strong attention to detail and follow-through Ability to multitask and work in a fast-paced environment Professional communication with caregivers, clients, and staff Growth Opportunity This position begins part-time (8:00a-2:00p, Monday-Friday) with a planned transition to full-time (8:00a-4:00p) as the role grows. This role also serves in a leadership-support capacity within the office and may take on expanded responsibilities over time, including potential advancement, based on performance and business growth.

Job Type:

Part-time Pay:

$15.50 per hour

Benefits:

Paid time off

Experience:

Caregiving:

1 year (Preferred) scheduling: 1 year (Preferred)

Microsoft Office:

1 year (Required) Computer skills: 1 year (Required)

Leadership:

1 year (Preferred)

Recruiting:

1 year (Preferred)

Home Care or Coordinator :

1 year (Preferred)

License/Certification:

CPR Certification (Required) First Aid Certification (Required) Negative TB Test (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Marietta, GA 30066 (Required)

Work Location:

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