Position Overview Casa Milagro is committed to providing a safe, supportive, and uplifting environment that fosters the growth and well-being of formerly homeless adults living with mental health conditions. We provide permanent supportive housing and services that promote stability, independence, and a consistent standard of care. As a Residential Support Specialist, you will play a vital role in supporting residents' daily needs, housing stability, and overall well-being in a community living environment. Duties and Responsibilities Resident Support and Daily Living Support residents in maintaining a safe, respectful, and stable living environment. Encourage and assist residents, as needed, with participation in daily activities. Promote resident independence, choice, and dignity while providing appropriate support based on individual needs. Maintain positive, professional, and respectful interactions with residents. Community and Support Services Coordinate referrals for essential services, including education, job training, housing assistance, mental health care, and outpatient health services. Assist residents in accessing community-based resources, benefits, and support systems. Encourage resident engagement in services and activities that support personal growth and well-being. Documentation and Communication Complete accurate and timely documentation, including case notes and MAR entries, as required. Communicate effectively with team members, supervisors, and service providers regarding resident needs and concerns. Report incidents, behavioral concerns, and other significant information in a timely and appropriate manner. Crisis Support and Team Collaboration Provide crisis intervention and mediate conflicts when necessary. Respond appropriately to urgent situations while maintaining a calm and supportive approach. Collaborate with other staff to ensure continuity of care and consistent support for residents. Participate in team meetings, training, and other program activities as required. Required Qualifications Strong listening and communication skills, with a trauma-informed approach when collaborating with residents and staff. Reliable attendance and ability to communicate promptly with a supervisor when unable to attend a scheduled shift. Excellent organizational skills, including accurate documentation of case notes and MAR entries. Ability to work collaboratively as part of a team while supporting the well-being of residents. Basic computer proficiency, including Microsoft 365, and the ability to learn additional systems used by the program. Preferred Qualifications Experience assisting individuals experiencing mental health challenges, housing instability, or other complex barriers. Experience in supportive housing, behavioral health, social services, or a related field preferred. Certified Peer Support Worker (CPSW) or Community Support Worker (CSW) certification preferred. Other Requirements Must be able to complete required background checks, fingerprinting, and TB testing. Occasional handling or movement of materials and supplies, including items up to thirty-five pounds, may be required.

Job Types:

Full-time, Part-time Pay:

$18.00•$21.00 per hour Expected hours: 16•33.75 per week

Benefits:

Paid sick time Paid time off Application Question(s): Why do you want to work at Casa Milagro? One position is part time; the shift is Saturday and Sunday 7:45 am•3:45 pm. The other position is full time; the shift is Saturday-Wednesday from 3:30 pm•10:15 pm. Please indicate if you are interested in the part time or full-time position. I strongly recommend that you read the job description and website www.casamilagrosantafe.org if you are chosen for the interview process.

Experience:

Care Giving:

1 year (Preferred) Crisis intervention: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

In person