Therapeutic Intervention Services, PLLC is seeking a highly organized, dependable, and detail-oriented Direct Support Professional Coordinator to support the agency's direct support services. This is a primarily work-from-home position with responsibility for provider recruitment and referrals, onboarding and orientation, Electronic Visit Verification (EVV), Focus EMR documentation, Community Access quality assurance, billing-related remediation, and ongoing provider support. We are looking for someone who can manage multiple workflows, communicate clearly, solve problems effectively, and maintain a high standard of accuracy and follow-through. About Therapeutic Intervention Services Therapeutic Intervention Services is a social service agency providing Behavior Supports, Nutrition, Psychological services, and paraprofessional services to children and adults with intellectual and/or developmental disabilities. Ensuring that the people we serve receive high-quality care is central to our work. We strive for excellence across all areas of operation and continually evaluate our processes, technology, training, quality assurance, and administrative practices to identify better ways of working. We are especially interested in employees who share that commitment to excellence and want to build a lasting career with the organization. We value people who take pride in their work, care about getting things right, and want to grow professionally over time. The Coordinator will work with a highly experienced and capable administrative team with substantial expertise in clinical services, Medicaid programs, quality assurance, billing, technology, compliance, and agency operations. Employees are expected to develop independence and expertise while also having ready access to knowledgeable colleagues who can provide guidance, answer difficult questions, and help solve problems when needed. Key Responsibilities Recruit Direct Support Professional (DSP) applicants. Provide successful applicants with thorough onboarding and training before initiation of services, including training on regulatory requirements and expectations of the position, agency policy, proper use of the Therap Electronic Visit Verification (EVV) system , and Focus EMR . Manage referrals for CLS, Personal Assistance, Respite, Community Access, and other direct support services. Communicate with case managers and referral sources to obtain required information and coordinate referral status. Identify DSPs who may be interested in working with referrals and coordinate meet-and-greet meetings between potential service recipients and DSP providers. Manage the agency's Community Access referral process , including intake coordination and admissions review. Implement the agency's Community Access quality assurance program , including documentation review, provider coaching, corrective action, and follow-up. Manage the Therap EVV system on a daily basis by ensuring visits are entered and completed correctly, identifying visits requiring additional information, and providing DSPs with the documentation needed to resolve billing issues. Process Therap member-information and prior-authorization updates. Monitor DSP documentation and address complaints or service concerns. Provide additional training, coaching, or remediation when necessary. Maintain organized records and ensure timely communication with providers, case managers, individuals, guardians, and agency personnel. Experience and Qualifications We are seeking a candidate with relevant experience in Kentucky Medicaid waiver services and the ability to provide knowledgeable, effective support to Direct Support Professionals.

Preferred qualifications include:

Working knowledge of Kentucky's Supports for Community Living (SCL) and Michelle P. Waiver (MPW) programs. Experience working within Medicaid-funded intellectual and developmental disability services. Previous supervisory, team-lead, coordinator, or comparable leadership experience . Experience providing training, coaching, or oversight to employees or service providers. Strong organizational and communication skills. Ability to learn and effectively use electronic documentation, EVV, and administrative systems. Ability to work independently, manage competing priorities, and follow issues through to resolution. Work Environment This position is primarily remote/work from home , with most routine responsibilities completed electronically and by telephone. The position also includes in-person responsibilities . Meet-and-greet meetings between prospective DSPs and service recipients are generally conducted in person, and some provider orientations, training sessions, staff meetings, or other agency activities are conducted in person as appropriate. Compensation and Benefits The expected starting salary for this position is $48,000-$50,000 annually , depending on experience and qualifications. Therapeutic Intervention Services offers a comprehensive benefits package, including: Employer-sponsored health insurance with optional dental and family coverage. 11 paid holidays annually. Personal paid time off accruing at a rate of 2.3 hours per week worked , equivalent to approximately three weeks of PTO over a full year. Retirement benefits including an employer-matching 401(k) . Primarily remote work. Ongoing training, administrative support, and professional development. Regular merit-based compensation increases based on performance, contribution, and growth in responsibility. Why This Position Is Different We want someone who is not simply looking for their next job. We are interested in someone who wants to become an important part of the organization, develop genuine expertise, assume greater responsibility over time, and build a lasting career with Therapeutic Intervention Services. In return, the successful candidate will join an organization that invests in its people, recognizes strong performance through merit-based compensation growth, provides substantial administrative and technical support, and offers the opportunity to work alongside an unusually experienced and capable team. If you take pride in doing things well, enjoy learning from talented people, want to become exceptionally good at what you do, and value an organization that is constantly asking "How can we do this better?" , this may be an excellent fit. Therapeutic Intervention Services, PLLC is an Equal Opportunity Employer.

Pay:

$48,000.00 - $50,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Louisville, KY 40223