Base Pay:

$25.00 - $ 36.40 / hour

JOB SUMMARY

The primary function of the LVN in the call center is to perform prescription refill processing under approved Shasta Community Health Center (SCHC) protocols while providing telephone-based clinical support within the LVN scope of practice.

JOB DUTIES AND RESPONSIBILITIES

Prescription Refill Management

• Process and authorize medication refill requests in accordance with the SCHC Medication Refill Standard Operating Procedure and approved clinical protocols.
• Review patient records to verify medication, visit, laboratory, diagnosis, and other applicable refill requirements.
• Process refills within established timeframes.
• Identify and escalate refill requests that do not meet protocol requirements or require provider review.
• Coordinate required laboratory testing, appointments, and follow-up related to medication refills.
• Communicate with patients, pharmacies, and clinical staff regarding refill-related needs.
• Document refill activity accurately in the EHR.
• Complete required medication refill training and competency requirements. Call Center Nursing
• Receive and respond to incoming patient calls with the LVN scope of practice.
• Provide information, education, and assistance for routine clinical and medication related questions.
• Address patient needs using approved protocols, standing orders, and established workflow.
• Identify calls that require nursing assessment, clinical triage, or higher-level clinical decision-making.
• Escalate calls requiring clinical triage or nursing assessment to the department RN, provider, or TeamHealth/Access Nurse, as appropriate.
• Coordinate appointments, laboratory testing, medication follow-up, and other patient needs identified during calls.
• Document patient calls, interventions, education and follow-up in EHR.
• Communicate with team members to ensure appropriate follow-up and continuity of care.
• Manage assigned task boxes and assist with task management and clinical support needs for nurses across department, within LVN scope.
• All other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of nursing process, scope of practice and standards of care.
• Ability to pass a written medication quiz.
• Passes Medication Refill exam.
• Basic computer proficiency in Windows environment.
• Typing 35 WPM or greater.

EDUCATION & EXPERIENCE

• California LVN license upon hire and maintain current.
• Current CPR/BLS certification upon hire and maintain current.

PREFERRED

Minimum of one year's experience in acute care nursing.

• Previous experience working in an outpatient clinic or doctor's office.
• Typing 45 WPM or greater.

BENEFITS SCHC

understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employee and their families receive the optimal in health care coverage, along with options to meet their needs. Competitive wages Medical insurance Dental insurance V...