Licensed Practical Nurse (LPN) - Medical & Behavioral Health Clinic Flourish Medical and Behavioral Health Group is seeking a dependable, compassionate, and motivated Licensed Practical Nurse (LPN) to join our growing medical and behavioral health practice. This is a part-time position, approximately 32 hours per week , designed for an LPN who enjoys working in a collaborative outpatient environment and wants to be actively involved in patient care, clinical support, care coordination, and the day-to-day operations of a growing practice. Our clinic provides both medical and mental health services , along with Chronic Care Management (CCM) and Transcranial Magnetic Stimulation (TMS) services. The ideal candidate will be comfortable wearing multiple hats and working closely with the provider, clinical staff, front-office staff, and patients. Position Summary The LPN will provide direct clinical support to patients and the healthcare team while also assisting with administrative and care-coordination responsibilities. This position is ideal for an LPN who is organized, dependable, comfortable communicating with patients, and able to transition between clinical and administrative responsibilities throughout the day. The successful candidate will help ensure that patients receive timely, compassionate care while helping the clinic operate efficiently. Key ResponsibilitiesPatient Care & Clinical Support Perform patient triage by phone and in person. Assess patient concerns and determine appropriate next steps within the LPN's scope of practice. Communicate patient concerns and clinical information to the provider. Obtain and document vital signs and other appropriate clinical information. Assist with patient intake and rooming. Administer medications and injections as ordered and within scope of practice. Perform venipuncture and draw blood specimens. Process and prepare laboratory specimens according to office procedures. Assist with laboratory coordination, results, and follow-up. Provide patient education as directed by the provider. Assist with medication-related questions and clinical follow-up. Assist providers with examinations and procedures as needed. Monitor patients before, during, and after appropriate treatments or procedures. Maintain accurate and timely clinical documentation in the electronic medical record. Follow all clinic policies, infection-control procedures, HIPAA requirements, and applicable state and federal regulations. Triage & Patient Communication Respond professionally and compassionately to patient calls and clinical questions. Triage symptoms and concerns according to established protocols. Recognize urgent or potentially emergent situations and appropriately escalate them to the provider or emergency services when necessary. Communicate test results and provider recommendations to patients as directed. Assist with patient follow-up and care coordination. Maintain professional communication with patients, pharmacies, laboratories, specialists, and other healthcare organizations. Prior Authorizations & Insurance Support Assist with medication and treatment prior authorizations. Gather necessary clinical documentation, medication history, diagnoses, and supporting information. Submit and track prior authorization requests through insurance portals and other appropriate systems. Communicate with insurance companies, pharmacies, and specialty programs as needed. Follow up on pending, approved, denied, or appealed authorizations. Assist the provider and clinical team with obtaining documentation needed to support medical necessity. Maintain organized records of authorization requests and outcomes. Chronic Care Management (CCM) The LPN will assist with the clinic's Chronic Care Management program , including: Supporting patients with chronic medical conditions. Assisting with care coordination and patient follow-up. Reviewing patient needs and communicating concerns to the provider. Helping patients understand their care plans. Assisting with medication reconciliation and adherence. Contacting patients for scheduled CCM activities. Documenting care-management activities appropriately in the electronic medical record. Assisting with coordination between the patient, provider, pharmacy, specialists, and other healthcare resources. Helping identify patients who may benefit from additional care-management services. TMS Services The LPN will also assist the clinical team with Transcranial Magnetic Stimulation (TMS) services.

Responsibilities may include:

Preparing patients for TMS treatment. Assisting with TMS treatment sessions according to established clinic protocols and manufacturer/provider instructions. Monitoring patients during and after treatment. Documenting treatment-related information accurately. Communicating patient responses, concerns, or adverse effects to the provider. Maintaining a safe, clean, and organized TMS treatment environment. Assisting with patient education regarding the TMS treatment process. Following all required safety procedures and clinic protocols related to TMS. Training will be provided for clinic-specific TMS procedures and equipment. Front Desk & Office Support Because this is a collaborative outpatient practice, the LPN will occasionally assist with front-office responsibilities when needed.

These responsibilities may include:

Answering and routing telephone calls. Assisting with patient check-in and check-out. Scheduling or coordinating appointments. Communicating with pharmacies, laboratories, insurance companies, and outside medical offices. Assisting with patient forms and documentation. Helping maintain an organized and welcoming front-office environment. Supporting other members of the clinic team during periods of high patient volume. The expectation is not that the LPN will function as a full-time front-desk employee. Rather, the LPN should be willing to step in and support the front office when necessary while maintaining their primary clinical responsibilities. What We Are Looking For The ideal candidate is: A currently licensed Licensed Practical Nurse (LPN/LVN) in North Carolina. Experienced in an outpatient medical setting preferred. Comfortable working with both medical and behavioral health patients. Compassionate, professional, and patient-centered. Comfortable performing venipuncture and administering injections. Comfortable with telephone triage and patient communication. Organized and able to prioritize multiple responsibilities. Comfortable learning new technology, systems, and clinical processes. Able to work independently while also functioning as part of a team. Dependable, punctual, and willing to take initiative. Comfortable working in a growing practice where responsibilities may vary from day to day. Able to maintain patient confidentiality and follow HIPAA requirements. Comfortable using an electronic health record system; experience with eClinicalWorks (eCW) is a plus. Prior authorization experience is strongly preferred but not required. Chronic Care Management experience is a plus. TMS experience is a plus, but training will be provided . Skills That Will Help You Succeed We are looking for someone who can: Communicate clearly and professionally. Stay calm and organized in a busy clinical environment. Work well with different personalities and members of a multidisciplinary team. Treat patients with dignity, compassion, and respect. Recognize when an issue needs to be escalated to the provider. Take ownership of assigned responsibilities. Learn new processes quickly. Balance clinical responsibilities with administrative tasks. Maintain accurate documentation. Work efficiently without sacrificing quality of patient care. Work Environment Flourish Medical and Behavioral Health Group is a positive, collaborative, and growing practice that provides both medical and behavioral healthcare. We value teamwork and believe that every member of our staff plays an important role in creating a positive experience for our patients. This position is particularly well suited for someone who enjoys a team-oriented environment where no two days are exactly the same . Our goal is to support one another, provide excellent patient care, and continue building a practice where both patients and staff feel valued. Schedule Approximately 32 hours per week Schedule to be determined based on clinic needs and candidate availability. This is an outpatient clinic position with no routine hospital shifts or overnight responsibilities. Compensation Competitive pay based on experience and qualifications. Benefits Benefits and eligibility will be discussed during the interview process. Why Join Flourish Medical and Behavioral Health Group? Positive and supportive work environment Collaborative clinical team Opportunity to work in both medical and behavioral health Variety of clinical responsibilities Opportunity to develop skills in Chronic Care Management Opportunity to receive training in TMS services Opportunity to develop prior authorization and care-coordination skills Growing practice with opportunities to take on additional responsibilities Patient-centered approach to healthcare Team members who value communication, professionalism, and helping one another

Pay:

$19.00 - $24.50 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person