ACC PREMIERE

2.7 Roswell, GA Job Details $24
$26 an hour 2 hours ago Benefits Paid training Work from home Qualifications Customer records maintenance Computer operation Customer communication Customer relationship building Email customer support Caseload management Employee relationship building Incident Escalation Managing clients in a customer support role Client database systems Safety hazards Typing Customer information system software Escalation handling Standard operating procedures (SOPs) Client interaction via phone calls Customer data entry Full Job Description Work From Home•LPN Customer Service •Equipment Provided•Paid Training•

JOB REQUIREMENTS

Support consumer contacts with a focus on those alleging illness or similarly related claims Maintain a working knowledge of client products, services, and SOPs Enter information into specific Customer Relations Management (CRM) Software while maintaining dialogue with a consumer Track handling of escalated contacts per client protocols; provide follow up activities as required Resolve escalated contacts to consumer and client satisfaction Identify potential safety concerns using tools provided Assess the severity of contacts related to Regulatory needs and alert appropriate team members as dictated by client protocols Communicate and coordinate with client Quality Assurance, Regulatory, and Legal teams regarding the management of high priority cases

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

Excellent communication skills both oral and written Attention to detail as evidenced by concise documentation Demonstrated success in problem solving and diffusing difficult callers Ability to navigate multiple systems (CRM Software, ACD System, Email and Web Browser) while actively listening and entering information Knowledge of program specific material Ability to search databases to locate specific information Strong organizational skills related to case management

OTHER JOB RESPONSIBILITIES

Continually maintain working knowledge of all company products, services, and promotions May be required to work in one or multiple queues/skill sets over various customer contact channels (email, telephone, etc.) Represent our client in a professional and positive manner Handle numerous customer complaints promptly, accurately and efficiently Enjoy working with customers and building professional relationships with coworkers Bilingual skills (French or Spanish) not required but a plus

REQUIREMENTS INCLUDE

Registered Nurse (RN) or Licensed Practical Nurse (LPN) Experience operating PCs to Type, Navigate the Internet, Search Databases, etc. Experience in an environment in which customer interaction is required Excellent oral and written communication skills in English (Spanish and/or French needed also)

TRAINING

Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.) Systems training (How to use CRM and ACD Tools) On-the-job training (Frequently Asked Questions, Job shadowing, etc.)

EEO Statement:

ACC Premiere is an equal opportunity employer. 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