Licensed Massage Therapist

Licensed Massage Therapist The Langham Hotel Pasadena, CA Job Details Part-time $18.50 - $19.06 an hour 1 hour ago Qualifications Teamwork Confidential information handling In-person customer service Employee relationship building Massage therapy Massage Therapy License Retail store product knowledge Beauty & cosmetics sales Cross-functional collaboration Licensed Massage Therapist Retail sales Massage Therapy Full Job Description

DEPARTMENT

Chuan Spa

JOB TITLE

Massage Therapist

REPORTS TO

Spa Director & Supervisors

SUPERVISES

NA

PRIMARY OBJECTIVE OF POSITION

Primary responsibility is to deliver excellence in quality Spa services to guests/visitors/members in a timely, courteous and efficient manner. Escorts clients to and from treatment rooms, attending to any immediate needs throughout their Spa visit. Assists in providing information to any inquiries and helps to coordinate all guest requests for services.

RESPONSIBILITIES AND JOB DUTIES

• Maintain complete knowledge of: o All Spa Services o All Spa Products o All Beauty Salon Services o All Fitness Programs
• Maintain complete knowledge and comply with hotel and departmental policies and procedures.
• Set up workstation with necessary supplies.
• Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.
• Arrive prompt, dressed in correct uniform, and adhere to hotel grooming standards. Required performing 5 complimentary treatments per month (per training, sales & promotions, etc.)
• Provide Spa services to guests in a timely, courteous and efficient manner including, but not limited to, massage, wellness therapies, facials, nail services, hair services, body treatments, foot soaks/treatments, etc.
• Maintain an agreed upon retail sales to service ratio with the exceptional products, gifts and accessories provided.

o Massage therapist:

minimum of 7.0% retail sold compared to services performed o (Goals are evaluated monthly. Goal must be met within 80% of the above or higher each month.)

• Attend pre/post shift meetings
• Participate fully in maintaining backbar expenses
• Participate in all advanced training without exception.
• Escorts guests to and from treatment rooms in a graceful manner, attending to any immediate needs throughout the Spa visit.
• Assist in providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable yourself and spa cleanliness of the Spa.
• Ensure guest comfort and safety throughout the treatment.
• Maintain work area with necessary supplies, sanitation and disinfection procedures ensuring room is immaculate at all times (tables draped, counters and products clean).
• Assist with cleanliness of all spa areas including all locker rooms.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.
• Assist in any other function as requested by Spa Manager, Director of Rooms or General Manager as it pertains to the spa, lounges, indoor/outdoor area, retail area,
• Participate fully in any/all promotions within the spa and hotel

PHYSICAL DEMANDS

• Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.
• Ability to lift 20 lbs.

SPECIAL SKILLS REQUIRED

• Ability to give a timely Spa Service, providing a true relaxation and beneficial experience to each guest.
• Ability to manage time to start and end guest treatment on time.
• Knowledge of draping procedures and protocol.
• Ability to focus attention on guests needs, remaining calm, and courteous.
• Ability to promote positive relations with all individuals who approach the spa.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to perform job functions with minimal supervision.
• Ability to perform a minimum of six treatments per shift.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to recommend and sell Spa products to guests for at home care.
• Knowledge of all massage/body treatments offered.

EDUCATION REQUIRED

• 500 hours minimum from a recognized school of massage.

EXPERIENCE REQUIRED

• One to three years previous experience in a Spa, Private Practice, Doctor's Office, Chiropractor's Office or any combination.

LICENSES OR CERTIFICATES

• Certified Massage Therapist license required.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise, each colleague remains, always, an "at will" colleague. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Pay:

$18.50 - $19.06 per hour

Work Location:

In person