Licensed Massage Therapist OKANA Resort & Indoor Waterpark - 5.0 Oklahoma City, OK Job Details Full-time 20 hours ago Qualifications Customer communication Customer relationship building Client rapport building In-person customer service Massage therapy English Guest rapport building Full Job Description Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana What you will have an opportunity to do:

POSITION SUMMARY

The Massage Therapist is an integral member of the Spa team, responsible for performing professional, high-quality massages and body treatments, ensuring the highest standards of service. The role is to assess clients' needs and provide treatment plans to promote relaxation, reduce stress, alleviate pain, and improve overall well-being. This individual is part of a customer facing team of health and wellness professionals who work collaboratively to ensure all client satisfaction and build loyalty for resort guests and local residents. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

QUALIFICATIONS

Valid massage therapy license or certification in accordance with local/state regulations. Proficiency in various massage therapy techniques. Previous experience as a massage therapist; preferably in a Day Spa environment. Excellent communication skills; able to speak, read, & write English; able to discuss with clients and provide clear explanations of service. Personable, customer-centric attitude; providing a friendly and professional demeanor to build client trust & loyalty. Listening skills to understand client needs/requests and ensure a positive experience

PERFORMANCE STANDARDS PEOPLE

Interact with people according to Pyramid Global Hospitality's values, which are centered around putting associates first. Instill a servant culture which is focused upon partnering and supporting all members of the team.

CUSTOMER SERVICE

Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.

WORK HABITS

Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

PERSONAL DEVELOPMENT

Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

SAFETY AND SECURITY

Follow the hotel's recommended safety, security and emergency procedures; follows hotel procedures for key control, lifting heavy objects and/or using chemicals; reports potential security risks and hazardous conditions to management.

ESSENTIAL FUNCTIONS

Constantly . Maintain clean and organized work area. Frequently . Complete other duties as assigned by supervisor. Constantly . Coordinate, organize and carry out massage services. Constantly . Demonstrate exceptional customer service skills, be personable and helpful to clients. Constantly . Demonstrate full knowledge of use and maintenance of spa facility and services offered.

PHYSICAL REQUIREMENTS SITTING

Occasionally.

STANDING/WALKING

Constantly.

CROUCHING

(BEND

AT KNEES

): Frequently.

KNEELING/CRAWLING

Rarely.

STOOPING

(BEND

AT WAIST

): Constantly.

TWISTING

(KNEES/WAIST/NECK): Occasionally.

LEG/FOOT USE

Constantly.

REACHING

(OVERHEAD/EXTENSION): Occasionally.

HANDLING/GRASPING

Constantly . Handling of supplies, products, etc.

FINGERING/FEELING

Constantly.

PUSHING/PULLING/LIFTING

Occasionally .

USE OF SENSES TALKING IN PERSON

Constantly . With guests, public and team members.

TALKING ON TELEPHONE

Occasionally . With guests, public and team members.

OTHER SPEECH REQUIREMENTS

Rarely .

HEARING IN PERSON

Constantly . With guests, public and team members.

HEARING ON TELEPHONE

Occasionally . With guests, public and team members.

OTHER HEARING REQUIREMENTS

Rarely .

NEAR VISION

Constantly . Corrected to 20/40.

FAR VISION

Constantly . Corrected to 20/40.

DEPTH PERCEPTION

Constantly .

COLOR VISION

Occasionally.

FULL FIELD VISION

Constantly .

SMELL:

Constantly . Detect potential hazards and odors.

MENTAL REQUIREMENTS INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS

Constantly . Professionally deal with difficult situations/people. Teaching skills and techniques.

DEADLINES/SHIFT WORK/OVERTIME

Occasionally . Adjust to schedule changes and cover shifts on short notice.

FLEXIBILITY

Frequently . Need to work a variety of hours.

PACE:

Rarely .

HIGHLY REPETITIVE WORK

Constantly .

ATTENTION TO DETAIL

Constantly.

OTHER PSYCHOLOGICAL DEMANDS

Frequently . Must be able to handle unhappy guests/clients.

ENVIRONMENTAL SETTING SAFETY REQUIREMENTS

(I.E., CLOTHING, SAFETY

EQUIPMENT REQUIRED, ACTIVITIES PERFORMED

): Constantly . Adhere to safety standards and procedures. Maintain security of program participants.

EXPOSURES

(FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Constantly.

OPERATION OF EQUIPMENT/TOOLS/VEHICLES

Rarely. What are we looking for?

Compensation:

$ $ Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.