As a Medical Assistant for the Care Connections team, you will provide essential support by contacting members post-appointment to ensure their understanding of the healthcare system and coordinate follow-up care. This role also involves various administrative clinical support tasks, all contributing to the overarching strategy of delivering quality and cost-effective member care. What Will You Be Doing as a Medical Assistant? Coordinate care between members and providers to support navigation of the healthcare system and follow-up care. Communicate with Care Connections providers to clarify orders/requests and escalate issues when necessary. Support processing and follow-up for care management assignments and primary care provider referrals for high-risk members. Escalate member issues related to prior authorizations for medications and durable medical equipment. Communicate lab results and other exam findings with members and primary care providers. Communicate with nurse practitioners on member health issues to ensure timely follow-up and response. Support care coordination and intervention by sending electronic messages/faxes to primary care providers. Close gaps in healthcare by preparing member lab result letters and coordinating follow-up on lab results. Fulfil nurse practitioner supply orders and maintain adequate nursing supply inventory. Perform administrative tasks such as telephone and email response, documentation follow-up, and updates to member records. Facilitate follow-up calls to members to ensure positive member experience/outcomes and meet needs. Assist with special projects under the direction of clinical leadership. Your Compensation & Benefits Competitive benefits package Competitive compensation package Your Compensation & Benefits Molina Healthcare offers a competitive benefits and compensation package to its employees. Who Are We Looking For? We are seeking a dedicated Medical Assistant with at least one year of healthcare experience, ideally in a family practice, home health, primary care, palliative care, or hospice setting. The ideal candidate will be a graduate of an accredited medical assistant program, possessing a strong understanding of patient care, medical terminology, and clinical pharmacology. You should demonstrate excellent customer service skills, the ability to work both independently and as part of a team, and a commitment to meeting departmental metrics. Critical thinking, strong attention to detail, and empathy for vulnerable populations are essential. Proficiency in Microsoft Office and the ability to learn new software are also required. At least 1 year of healthcare experience, preferably in family practice, home health, primary care, palliative care, or hospice settings. Graduate of an accredited medical assistant (MA) program. Demonstrated understanding of patient care, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology. Excellent customer service skills. Ability to work independently or as part of a team. Ability and desire to meet or exceed Care Connections clinical integration and departmental metrics. Strong attention to detail, ability to multi-task, prioritise, meet deadlines, and demonstrate follow-through. Utilises critical-thinking skills to identify issues, problem-solve, and demonstrate initiative. Empathy for senior, disabled, income-challenged, and vulnerable populations. Ability to build positive working relationships with peers and effectively manage conflict. Strong verbal and written communication skills. Proficiency in Microsoft Office suite/applicable software programs and ability to learn new programs. Ability to lift up to 50 lbs. Why Join Our Team? Working with a purpose-driven organisation focused on underserved communities Collaborative and supportive team environment Opportunity to contribute to quality and cost-effective member care

Medical Assistant:

Support Member Care in Long Beach Join our Care Connections team as a Medical Assistant, where you'll play a vital role in coordinating member care and ensuring positive health outcomes. This full-time position offers a competitive hourly rate and the chance to make a real difference in the lives of members.