Medical Assistant Front/Back Swing

Summary:

The Medical Assistant

• Front/Back supports both clinical and business office operations.

Responsibilities include patient registration, insurance verification, billing support, and procedure scheduling. This role also assists nursing staff with patient admission, recovery, and discharge, and may help clean operating rooms between cases. Additionally, the position serves as a liaison between the business office and operating room teams to support cost containment efforts. The Medical Assistant works collaboratively with all team members to ensure efficient patient flow and high-quality care, while addressing the needs of patients across all age groups. Essential Responsibilities will include the following, and other duties may be assigned.

Business Office Duties:

Supports the business office with clerical tasks such as filing, document management, and organizing patient records. Serves as a liaison between the business office and OR teams to ensure smooth communication regarding patient billing and cost concerns. Collaborates with the billing department to ensure accurate and timely billing, providing all required documentation for claims. Tracks and reports on cost containment initiatives, helping identify areas for financial improvement. Audits patient accounts for discrepancies, ensuring billing is accurate and complete. Reviews and reconciles daily financial transactions to ensure accuracy and consistency. Assists with accounts receivable, including tracking outstanding balances and processing payments.

Patient Services Duties:

Greets and checks in patients for procedures, ensuring all required information, including demographics, medical history, and insurance details, is complete and accurate. Assists patients in completing necessary paperwork and ensures all forms are legible and accurate. Processes patient authorizations and pre-certifications, ensuring all necessary paperwork is completed promptly. Communicates with patients regarding procedural instructions, arrival times, and preparation guidelines. Coordinates the collection of patient payments and insurance information and follows up on missing or incomplete data. Provides clear communication to patients about wait times, procedure details, and any appointment changes. Works with the referring physician's office to obtain any missing information needed for patient care and billing. Assists in maintaining a smooth patient flow, including supporting patient transport to appropriate areas when necessary. Patient Flow•

Pre & Post Operations Duties:

Takes pride in providing care to patients during pre-op and post-op areas while ensuring patients feel comfortable with procedures that will be performed. Enhances patient flow by partnering with Registered Nurse(s) and acting as secondary support when required for patient registration and scheduling. Completes vital sign reports by taking weights and documents information relevant to patient intake. Assists operating room personnel by ensuring operating rooms are clean, patients are transported, and necessary case information is accurate. Assists patients with post-operative activities, which can include clipping patient hair, positioning patients, providing refreshments to patients, undressing and dressing patients, facilitating bathroom usage with patients, and escorting patients to vehicles.

Administrative Duties:

Promotes a positive working environment by proactively participating as an individual contributor to the team while serving as backup support when necessary. Unpacks, stocks, and re-stocks operating room shelves with supplies needed to assist with procedural efficiency. Maintains medical equipment in a ready-to-use state at all times. Maintains efficient communications with business office personnel and patients in all areas of the center, including registration and waiting rooms. Participates in staff meetings, committees, staff development, and educational programs to meet personal, professional, and facility certifications. Identifies and provides suggestions on how to help develop departmental policies and procedures concerning patient care, patient flow, and operational efficiency. Ensures compliance with State and Federal regulations and meets licensure requirements for Medicare and any related accreditation organizations. May be required to work nights and weekends.

Competencies:

To perform the job successfully, an individual should demonstrate the following: Job Knowledge and Technical Skills

• Thoroughly understands all aspects of the job; upholds company standards of ethical operations by ensuring compliance with all federal, state, and local regulations; possesses the practical hands-on experience, needs some direction, drives to build a knowledge base and improve professional skills continuously. Medical Office Environment
• Possesses an understanding of a medical office operation's functionality, patient safety, and patient flow while providing optimal patient care and consideration. Productivity and Dependability
• Meets schedules, deadlines, and productivity standards; completes tasks on time or notifies the appropriate person with an alternate plan, strives to exceed productivity standards by completing work promptly, prioritizes workloads, attains needed resources, and execute a strategy that optimized results. Communication
• Speaks clearly and persuasively in all situations, listens without interrupting and seeks clarification, responds well to questions, and writes in an informative and professional manner. Customer Service
• Manages difficult or emotional customer situations; promptly responds to customer needs; solicits customer feedback to improve service; promptly responds to requests for service and assistance; meets commitments. Teamwork
• Works effectively with others; balances the team's needs and those of the individual; gives and welcomes feedback. Judgment and Problem Solving
• Gathers and analyzes information skillfully using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; identifies and resolves issues promptly; considers relative costs and benefits of potential actions to choose the most appropriate one; uses reason when dealing with emotional topics.

Professionalism and Interpersonal Skills

• Treats others with respect and consideration regardless of their status or position, tactfully approaches others, focuses on solving conflict without blame, maintains confidentiality, accepts responsibility for own actions, follows through on commitments, remains open to others' ideas and tries new things. Adaptability
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation, copes well with frequent changes, delays, or unexpected events. Stress Management
• Reacts and responds well under pressure; keeps emotions under control; successfully copes with demands from superiors, subordinates, and peers. Initiative
• Displays the desire to volunteer readily and undertake self-development activities by seeking increased responsibilities, sets and achieves challenging goals while demonstrating persistence in overcoming obstacles, measures self against excellence standards while asking for and offering help when needed. Innovation
• Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, presents ideas and information in a manner that gets others' attention

Qualifications:

Successful individuals who perform the responsibilities of this position must perform their essential duties satisfactorily. The requirements listed below represent the knowledge, skill, and abilities required. Reasonable accommodations may be made to assist individuals with disabilities in performing the functions required of the position.

Education:

Required:

High school diploma or general education degree (GED).

Experience:

Required:

Minimum of one year experience in the customer service industry or the medical field.

Certifications:

Required:

Basic Life Support Certification

• BLS Certified Medical Assistant, having passed a

National or State Examinations Language Skills:

Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Writes routine reports and correspondence and speaks effectively before groups of customers or employees of the organization.

Mathematical Skills:

Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume while applying concepts of basic algebra and geometry.

Reasoning Ability:

Must possess the ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists while interpreting various instructions furnished in written, oral, diagram, or schedule form.

Healthcare Business Acumen:

Must have the knowledge and be well-versed in the nuances and complexities of the business aspects of healthcare, including Protected Health Information (PHI) procedures and safeguarding other identifiable information regarding patient data.

Computer Skills:

Must have knowledge of Internet software and Microsoft Suite of Products.

Pay:

$28.00

• $36.

41 per hour

Work Location:

In person