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Medical Assistant/Medical Receptionist
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Creekview Pediatrics LLC
Suwanee, GA (In Person)
$37,440 Salary, Full-Time
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Job Description
We are seeking a friendly, organized, and professional Front Office Medical Receptionist to join our busy pediatric practice. The ideal candidate enjoys working with children and families, provides excellent customer service, and thrives in a fast-paced healthcare environment. This position serves as the first point of contact for patients and plays a key role in creating a welcoming and positive experience for families. Responsibilities Greet patients, parents, and visitors in a courteous and professional manner. Answer incoming phone calls and respond to patient inquiries. Schedule, reschedule, and confirm appointments. Verify insurance eligibility and obtain necessary patient information. Collect copays, balances, and payments at check-in/check-out. Register new patients and update demographic and insurance information. Maintain accurate electronic medical records (EMR). Process referrals, prior authorizations, and medical forms as assigned. Manage incoming and outgoing faxes, emails, and patient portal messages. Coordinate patient flow and communicate effectively with providers and clinical staff. Assist families with questions regarding appointments, billing, and office policies. Maintain HIPAA compliance and patient confidentiality. Perform other administrative duties as assigned. QualificationsRequired High school diploma or equivalent. Minimum 2 year of customer service, receptionist, or medical office experience. Strong communication and interpersonal skills. Ability to multitask and work efficiently in a busy environment. Proficiency with computers, phone systems, and basic office software. Reliable attendance and punctuality. Preferred Previous pediatric office experience. Experience with EMR/EHR systems. Knowledge of medical terminology, insurance verification, and referral processes. Bilingual (English/Spanish or other language) a plus. Skills & Competencies Exceptional customer service Professional telephone etiquette Attention to detail Time management and organization Teamwork and collaboration Problem-solving skills Ability to remain calm and compassionate under pressure Benefits Competitive hourly pay Paid time off (PTO) Paid holidays Health insurance 401K Opportunities for growth and advancement Why Join Our Team? At our pediatric practice, we are committed to providing exceptional care to children and families in a warm, supportive environment. We value teamwork, compassion, professionalism, and a positive attitude. If you enjoy helping families and making a difference in children's healthcare experiences, we'd love to hear from you.