Medical Assistant

Position Summary:

A Medical Assistant (MA) is the liaison between the healthcare provider and the patient assisting both while gathering pertinent, timely and confidential information to ensuring a positive patient encounter.

Essential Functions:

Prepares for the day in advance, including but not limited to schedule preparation and planning appointment needs prior to patient arrivalHelps the provider keep up with huddle patientsGreets and rooms patient, ensuring their comfort and answering questions as ablePerforms all functions necessary to prepare for provider entry, including but not limited to: obtaining vitals, chart preparation and administering immunizations, medication and/or injections as necessaryPerforms lab draws if phlebotomist is not availableTranslates, if able, and/or chaperones as necessaryDischarges patient as necessary reiterating follow-up needsAssists with additional office procedures as requested or requiredSchedules appointments and faxes requisitions to the appropriate facility for appointment or testing purposesRetrieves, records, distributes or files incoming clinical information as necessaryResponds to information requests such as prior authorizations or pre-certifications and searches charts and/or EMRs to obtain the clinical information needed in order to complete and/or simplify paperwork received in order to obtain the providers sign off as requiredHelps the provider communicate test results to the patient along with any additional information deemed appropriate or necessary to shareEnsures that the entire unit is running smoothly by observation and taking corrective measures as necessaryActs as the go to person for providers in the departmentPerforms and/or assists with training needs as requested or requiredCleans and stocks exam rooms; appropriately communicates needs for ordering purposesAnswers phones as necessary and checks messages; responding appropriately and in a timely fashionDocuments as necessary in patients chart and electronic medical recordOther duties as assigned

Knowledge, Skills and Abilities:

Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understandingExcellent customer service skills; actively seeks ways to assist internal and external customers within the scope of assigned dutiesGood basic mathematical skills; uses a calculator or other means to accurately figure all transactionsGood computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferredGood time management skills; self evaluates the use of time and understands how others may be affectedCultural diversity awareness and skills; respects all people regardless of race, nationality or social standingAbility to work independently (self motivating) and as a team memberAbility to develop a collaborative therapeutic alliance with individuals and make accurate professional judgmentsAbility to build and maintain effective working relationships with co-workers, providers, managers, patients and vendorsFamiliarity with local community resources for patients with chronic diseaseKnowledge of health promotion and disease prevention methods related to routine health care and teaching methods designed to address the needs of patients with chronic, disabling health conditionsFamiliarity with Patient-Centered-Medical-Home conceptsProblem sensitivity skills; empathetic/understandingDeductive reasoning and problem-solving skillsOrganized and detail orientedBilingual (Spanish/English) language skills helpful

Education, Experience and Licensure:

Medical Assistant Certification required1 to 2 years clinical experience; medical office experience preferred

Physical Demands:

May sit and/or stand for long periods of timeMay require full range of body motion including bending, stretching and kneeling or squattingMay occasionally be required to lift up to 50 lbs.

Must be able to see and hear in normal range with or without correction device(s)Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones

Work Environment:

Employee is occasionally exposed to fumes or airborne particles, toxins or caustic chemicals, Potential risk of electrical shock, risk of radiation, and risk of infectious diseases Fast-paced potentially stressful office environmentNoise level in this environment is usually moderate