Key Responsibilities:

1. Patient Navigation & Experience

Supportive Triage:

Greet patients with genuine empathy, recognizing the physical and emotional distress associated with chronic pain.

Flow Management:

Monitor waiting areas and provider schedules to minimize wait times; proactively communicate delays to patients.

Intake Excellence:

Guide patients through filling complex intake and consent to treat. 2. Specialized Clinical Suppor t

Referral Management:

Coordinate incoming referrals from primary care physicians and specialists, ensuring clinical notes are uploaded prior to consultations.

Prior Authorizations:

Assist the billing team by obtaining initial authorizations for procedures (injections, imaging) and verifying insurance coverage for specific treatments.

Prescription Routing:

Strictly follow clinic protocols for routing refill requests and pharmacy inquiries to the clinical team to maintain safety standards. 3. Administrative & Financial Operations

Dynamic Scheduling:

Manage a high-volume multi-line phone system, prioritizing urgent patient needs while optimizing the provider calendar.

Financial Integrity:

Collect co-pays, deductibles, and outstanding balances at the time of service; maintain a balanced cash drawer.

Compliance:

Maintain strict adherence to HIPAA regulations and the organization's \"Principle of Least Privilege\" regarding patient data.

Requirements & Qualifications Experience:

1-2 years in a medical front-office setting (Pain Management or Orthopedics preferred).

Education:

High School Diploma or equivalent; Medical Office Administration certification is a plus.

Technical Skills:

Proficiency in Electronic Health Records (EHR) and Microsoft Office.

Compliance:

Successful completion of a criminal background check and professional license verification is required prior to hire. Physical & Environmental Requirements

Ability to remain in a stationary position for extended periods.
Capability to handle a fast-paced environment with frequent interruptions and high call volumes. Company Policies & Indiana Labor Standards

At-Will Employment:

In accordance with Indiana law, employment with Aberdare Health & Pain Medicine is \"at-will,\" meaning either the employee or the employer may terminate the relationship at any time, with or without cause.

Time Off:

Employees accrue Paid Time Off (PTO) according to tenure. Planned time off requests require at least two weeks' notice.

Attendance:

Reliable attendance is critical for patient care. Unforeseen absences must be reported to a supervisor at least two hours prior to the start of a shift.

Confidentiality:

All staff must sign a HIPAA Confidentiality and Security Affirmation, acknowledging their legal duty under Indiana Code § 16-39 to protect patient data.

Pay:

From $21.00 per hour

Work Location:

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