Growing Well Medical Assistant Department:

Appalachian Institute for Health and Wellness - 273600 Minimum Qualifications Demonstrated possession of the competencies necessary to perform the work and registered as a Nurse Aide by the North Carolina Board of Nursing or currently in a Nurse Aid Program. License/Certification Required Essential Job Functions Greet patients, families, and visitors Answer phone calls, respond to inquiries, and route messages to appropriate staff Schedule and confirm appointments for evaluations, follow-ups, and therapy sessions Check in and check out patients, ensuring accurate demographic and insurance information Collect and process payments, co-pays, and other documentation as needed Maintain the waiting area in a clean and family-friendly condition Assist with intake paperwork and provide basic information about clinic services Coordinate with clinical staff to ensure smooth patient flow and appointment logistics Obtain vitals on patients including height, weight, O2, and head circumference Knowledge, Skills, & Abilities Required for this Position Working knowledge of customer service practices and administrative support functions, with the ability to effectively support patients, families, and healthcare staff in a medical or pediatric environment, obtained through 1 year of experience Excellent communication and interpersonal skills Ability to work in a fast-paced, family-oriented environment with sensitivity and professionalism Basic computer skills, including familiarity with electronic health records (EHR), scheduling systems, and Microsoft Office Preferred Qualifications Experience working in pediatric clinics, therapy offices, or developmental programs Familiarity with insurance verification and patient billing processes Strong organizational skills and attention to detail Compassion for working with families navigating developmental and medical concerns Bilingual (Spanish)

Work Schedule/Hours:

Mon-Fri, 8:00-5:00 pm

Anticipated Hiring Range:

$43,260

Closing Date:

09/16/2026 To apply, visit https://appstate.peopleadmin.com/postings/56088 Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation. je-efd22b5400704911adb50791543146c9