Job Summary We are seeking a dynamic and compassionate Certified Medical Assistant (CMA) to join our healthcare team. The Family Advocate (FA) /MA is a vital member of the Nest Health interdisciplinary care team with training and experience as a Medical Assistant. The FA provides direct patient care to adults and children in community and home settings under the supervision of a licensed clinician and plays a central role in connecting Nest families to the care, community resources, and support they need. This is a hybrid role combining in-person clinical support, virtual patient engagement, and supply and logistics coordination. It is a great fit for someone who is organized, compassionate, and energized by working directly with families in their communities. Responsibilities

• Perform clinical tasks under the direction of the licensed provider, including: o Take vital signs, collect lab specimens, and assist with exams and procedures using aseptic technique o Collect patient history, including standardized screening questionnaires o Adhere to infection control standards including hand hygiene, PPE use, and isolation protocols o Lead intake for virtual new and existing family visits[RA1] : introduce the program, collect full medical and social history and consents, and complete screeners before the provider joins o Complete accurate and timely EMR documentation per Nest Health requirements • Help families identify and access health and social care resources, including food, housing, transportation, and financial assistance, and follow up to confirm they were able to connect • Maintain a clinical supply bag; coordinate with management for replenishment as needed • Transport and set up exam and procedure equipment at community locations; clean and reset between patients • Drop off lab specimens at designated locations as needed • On virtual days, support provider panel management by contacting families to schedule annual wellness and well child visits, and following up with families to confirm access to social care resources and specialist referrals • Assist with patient registration, prior authorization approvals, and administrative workflows, including medical records, diagnostic report, and referral information management • Actively participate in compliance activities including equipment checks and lab, medication, and vaccine inventory • Attend team meetings and daily huddles • Participate in community outreach to support family enrollment and program awareness What do you bring to the Nest?

• Completion of an accredited Medical Assistant program
• High school diploma or equivalent; 1-3 years of relevant experience
• At least 1 year of EMR systems experience
• Strong interpersonal and communication skills; ability to build trust with patients, families, and clinical team members across multiple constituencies
• Strong attention to detail and organizational skills
• Active BLS/CPR certification
• At least 1 year of experience with vital signs and phlebotomy (preferred)[RA2] [JR3]
• US work authorization
• Fluency in English required; bilingual candidates strongly encouraged to apply
• Experience in community health, community outreach, or social services in a community-based organization (preferred)
• Lived experience with or deep ties to the communities served by Nest Health (preferred)
• Startup experience (preferred) What are the travel requirements?

This is a hybrid role providing in-person care in community and home settings, as well as virtual patient engagement from home. You will travel to select sites in the service area in both the greater Flagstaff and Show Low region [RA1] as the program grows. An unrestricted driver's license is required. Physical requirements include prolonged periods at a computer during virtual work, transporting and lifting clinical supplies and equipment up to 25 lbs., and setting up and breaking down portable exam equipment at clinic locations.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Flagstaff, AZ 86004