DIMENSIONS/SCOPE OF POSITION

Provides support in all aspects of patient care. Obtains appropriate information to aid the physician in the treatment of the patient.

ESSENTIAL DUTIES/RESPONSIBILITIES

Directs and escorts patients to appropriate treatment areasObtains appropriate information to aid the physician in the treatment of the patientPerforms suture removal and dressing changesAssists physician in minor office procedures such as biopsies, injections and aspirationsApplies, removes and fits soft goodsEnsures exam rooms/pods are clean and properly stockedSchedules patient's appointments, tests when necessaryAbility to work in a cooperative manner with othersPerforms other related duties as assigned

SUPERVISORY RESPONSIBILITIES

Not applicable.

QUALIFICATIONS

Education and/or

Experience:

High School Graduate or General Education Degree (GED) required; Certified Medical assistant/Medical Assistant Diploma and must pass credentialing and/or 2 years of experience in a healthcare environment required; Must be able to take and pass Medical Assistant Credentialing through Healthcare Compliance Pros. You have 2 chances to take and pass the MA credentialing; Phlebotomy experience preferred.

Computer Skills:

Must be computer literate. Basic computer skills required.

Certificates, Licenses:

Certified Medical Assistant PreferredOther Qualifications:

Active Listening

Ability to actively attend to, convey, and understand the comments and questions of others.

Customer Service

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication

Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork

Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Quality

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Dependability

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Problem Solving

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills

Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Ethics

Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support

Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Professionalism

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security

Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability

Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Initiative

Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Interpersonal Skills

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgement

Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical DemandsN (Not Applicable) Activity does not apply to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0

2.5+ hrs./day)F (Frequently) Position requires this activity from 33%
66% of the time (2.5
5.

5+ hrs./day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day) Physical DemandsLift/CarryStandC10 lbs or lessCWalkC11-20 lbsOSitF21-50 lbs.

OManually ManipulateF51-100 lbs.

OReach OutwardFOver 100 lbs.

OReach Above ShoulderFClimbOPush/PullCrawlN12 lbs. or lessCSquat or KneelF13-25 lbs.

OBendF26-40 lbs.

OGraspC41-100 lbs.

OSpeakC Work Environment Work is performed in a healthcare and office environment. The noise level is usually moderate. Must understand the risks involved in working with or around blood-borne and airborne pathogens. Must maintain a safe work environment in compliance with all standards, rules, and regulations under the OSHA Act. Must adapt to schedule changes as needed. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. 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