Responsibilities:

Job Summary:

As a Concierge, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. You'll serve as a coordinator / liaison between patients, physicians, and other health care team members.

Key Responsibilities & Essential Functions:

Customer Service:

Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible Assists with check-in process; processes transactions required to begin / complete patient visits Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails Resolves patient complaints; assists patients in all Clinic-related inquiries Promotes H-E-B Wellness Primary Care services Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings) Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery Serves as a resource to patients; facilitates coordination of patient care Assists with patient referral process, and associated follow-ups Obtains referring physician orders and outside facility images / reports as necessary

Patient Care:

Performs patient intake interviews; takes medical histories; checks / records vital signs Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support Replenishes medical supplies / materials Maintains collaborative, professional relationships with clinic staff Ensures adherence to HIPAA regulations The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

of experience in office

• clerical
• medical work
• medical assistant
• admissions rep
• clinic support (preferred)
• of experience in phlebotomy / blood drawing (preferred)
• Experience in customer service
• Experience working with electronic health records (preferred)

• Knowledge/Skills/Abilities:

  Knowledge of medical terminology
• Proficiency in MS Office, related software / applications
• Advanced interpersonal, customer service, and issue-resolution skills
• Advanced written / verbal communication skills
• Strong organization and follow-through skills; attention to detail
• Bilingual skills (English
• Spanish) a plus
• Ability to quickly learn new procedures / processes
• Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks
• Ability to project process ownership, accountability, and initiative
• Ability to work as part of a team; ability to work with minimal supervision
• Ability to apply good judgment and logic in performing duties, and responding to customer needs

• Education:

  or equivalent
• Preferred

• Licenses/Certifications:

  Medical Assistant certification CMA
• Basic Life Support BLS certification

•

Physical Demands & Working Conditions:

Function in a fast-paced clinic / office environment Sit / stand for extended periods of time Regularly lift up to 20 lbs Work extended hours and / or rotating schedules The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised:

11/01/2018