Huntington Hospital Employee Login Expectations:

The Emergency Department (ED) Patient Relations Liaison serves as the primary point of contact for patients and families, providing proactive support, communication, and service recovery throughout the Emergency Department. This role partners closely with physicians, nurses, and interdisciplinary teams to remove barriers to care, enhance communication, and create a welcoming, compassionate patient experience while supporting efficient department operations.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE/TRAINING

One year of prior experience in clinical patient care in an acute care setting (Current CNA may be substituted for the one year experience requirement). Emergency Medical Technician (EMT) preferred. Minimum two (2) years ED experience in Level II Trauma preferred. Some experience with EPIC preferred. Bilingual in English and Spanish preferred.

LICENSES/CERTIFICATIONS

Required:

Current Certified Nursing Assistant (CNA) issued by California Department of Public Health (CDPH) or equivalent. Current Basic Life Support Provider (BLS) issued by American Heart Association.

SKILLS:

Excellent communication, teamwork, and customer service skills. Knowledgeable in key tenants of patient experience and service recovery. Core Competencies in patient-centered care, compassionate communication, service excellence, emotional intelligence, de-escalation, collaboration, accountability, and integrity. ‎

Job Title:

Emergency Department Patient Relations Liaison ‎

Department:

Patient Experience ‎

Shift Duration:

8 ‎

Primary Shift:

Evenings ‎

Time Type:

Part time ‎

Location:

100 W California Blvd, Pasadena, CA 91105 ‎

Pay Range:

The estimated base rate for this position is $25.20 - $36.48. 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