A Medical Director directs and manages a medical practice, clinic, lab or public health program. Organizes and manages of staff physicians, policy implementation, and ensures that standards for medical care are communicated and maintained.
Emergency Medical Communications Director VALiNTRY - 4.4 Pflugerville, TX Job Details $90,000 - $110,000 a year 1 day ago Qualifications Vendor relationship building Customer communication Stakeholder engagement Team leadership Employee relationship building Emergency medical dispatch Bachelor's degree Business operations Call center management Senior leadership Stakeholder management Full Job Description VALiNTRY is conducting a search for an experienced Communications Center Director to lead a high-performing communications operation supporting emergency medical services (EMS), non-emergency medical transportation, and municipal 911 contracts. Position is in Pflgerville, TX. This executive leadership role is responsible for providing strategic direction and operational oversight for all communications center functions, ensuring exceptional emergency medical dispatch (EMD), resource deployment, customer service, regulatory compliance, and operational excellence. The Director will collaborate with executive leadership, municipal agencies, hospitals, and public safety partners to deliver safe, efficient, and reliable emergency communications services.
Compensation:
The target salary range for this position is $90,000 to $110,000. We are committed to hiring the right person, not simply filling a position. If you bring exceptional experience, proven leadership, specialized certifications, or technical expertise that creates additional value for the organization, we encourage you to apply. Compensation may exceed the posted range for candidates whose qualifications significantly exceed the requirements of the role. Key Responsibilities Leadership & Operations Provide strategic leadership for all communications center operations, including Emergency Medical Dispatch (EMD), call processing, dispatch, deployment, and resource management. Develop and execute departmental goals, policies, procedures, and performance standards. Ensure compliance with contractual obligations, response-time requirements, and service level agreements (SLAs). Lead communications efforts during major incidents, disasters, and special events. Maintain business continuity and emergency preparedness plans. Team Leadership & Quality Recruit, develop, mentor, and retain high-performing communications professionals. Foster employee engagement, professional development, and workforce wellness. Oversee quality assurance initiatives and ensure compliance with EMD protocols and regulatory standards. Analyze operational metrics and implement continuous process improvements to enhance performance and service delivery. Financial & Technology Management Develop, manage, and monitor departmental budgets. Identify operational efficiencies and cost-saving opportunities while maintaining service excellence. Oversee communications technologies, including: Computer-Aided Dispatch (CAD) Radio Communications Telephony Systems Automatic Vehicle Location (AVL) Mobile Data Terminals (MDT) Emergency Medical Dispatch (EMD) Platforms Manage vendor relationships while ensuring system reliability, cybersecurity, and interoperability. Stakeholder & Client Relations Serve as the primary liaison with municipal clients, public safety agencies, healthcare partners, and executive leadership. Support contract compliance, operational reporting, business development initiatives, and community engagement activities. Build strong partnerships that enhance service quality and operational effectiveness. Core Accountabilities Ensure communications operations consistently meet contractual and organizational performance standards. Optimize resource utilization, staffing, and deployment efficiency. Maintain compliance with all regulatory, accreditation, and agency requirements. Build, develop, and retain a high-performing workforce. Foster collaborative relationships with municipal agencies and public safety partners. Lead continuous improvement initiatives that enhance operational performance, patient outcomes, and customer satisfaction. Required Knowledge & Skills Strong knowledge of EMS communications, Emergency Medical Dispatch (EMD), deployment strategies, and resource management. Proven leadership experience managing high-volume communications or dispatch operations. Excellent analytical, financial, organizational, and problem-solving skills. Outstanding communication, relationship-building, and stakeholder management abilities. Ability to lead teams in a fast-paced, mission-critical environment. Preferred Certifications APCO Certified Communications Center Manager (CCM) Emergency Medical Dispatch Quality Assurance (EMD-Q)
NIMS/ICS
Certifications (100, 200, 300, 400, 700, and 800) Minimum Qualifications Bachelor's degree in Emergency Management, Public Administration, Healthcare Administration, Business Administration, Communications, or a related field. Emergency Medical Dispatcher (EMD) Certification required. Seven (7)+ years of progressively responsible experience in EMS or public safety communications. Five (5)+ years of leadership experience managing a communications center or EMS operations. Experience supporting municipal contracts, contract performance management, and high-performance EMS systems is strongly preferred. For immediate consideration, send your resume to Eric Lyublinsky 407-205-1125 Senior Executive Recruiter 19 Years on LinkedIn Connecting Top Talent with
